Medical Front Office - Patient Service Specialist

Select Specialty Hospital - Kansas City; Bedford (NH); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare facility in Bedford seeks a dedicated Patient Service Specialist to enhance the patient experience at the front desk. This full-time role includes managing patient registrations, appointments, and communications with various stakeholders. Ideal candidates should have a high school diploma and previous front desk experience, with a focus on customer service. Generous benefits include medical plans and 401(k) matching.

Benefits

Generous PTO

Comprehensive medical/RX, health, vision, and dental plans

Company-matching 401(k) retirement plans

Life and disability protection

Mentorship and orientation programs

Qualifications

• High School Diploma or GED required.
• 1 year of front desk experience preferred.
• Experience in insurance verification is a plus.

Responsibilities

• Greet and register patients, providing information about visits.
• Schedule patient appointments in person and over the phone.
• Manage payer approvals and conduct insurance authorizations.

Skills

Insurance Verification

Customer Service

Communication

Education

High School Diploma or GED

Job description

Overview

Position:Patient Service Specialist

Location: Bedford/Manchester, NH

Type of Employment: Fulltime

Schedule: Weekdays - 7am to 5pm

Compensation: Starting at $18/hour (Pending experience)

When patients enter our outpatient physical therapy center in Bedford, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Qualifications

Minimum Qualifications:

• High School Diploma or GED required

Preferred Qualifications:

• Insurance Verification Experience
• 1 Year of Front Desk Experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans