Medical Front Office - Client Care Specialist I

Redemption Psychiatry LLC; Gilbert (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Redemption Psychiatry LLC is seeking a Front Desk CCS I to join our clinic team. Responsibilities include answering calls, welcoming patients, processing payments, and scheduling appointments, while ensuring accurate charting and documentation.

The role requires strong communication, attention to detail, and adherence to HIPAA guidelines. Experience in outpatient medical offices is preferred, with a focus on courteous, efficient patient service.

Qualifications

• Minimum 1 year of relevant experience preferred.
• Experience in outpatient medical office preferred.
• High School diploma or equivalent required.
• Superior written and verbal communication skills.
• Ability to speak, read, and write English fluently.
• Proficiency with Windows PC and Microsoft Office products.
• HIPAA and HIITECH guidelines compliance required.

Responsibilities

• Answer incoming phone calls and greet patients; check in/out patients.
• Handle money transactions and set up payment plans; cash drops as needed.
• Schedule new patient and follow-up appointments; manage calendar.
• Verify patient demographics and insurance information; scan documents.
• Collect and route patient questions; document communications in chart.

Skills

Communication skills

English fluency

Customer service

Attention to detail

Education

High school diploma or equivalent

Healthcare-related degree/cert preferred

Tools

Microsoft Office

Job description

Description

Overview

• Responsible for answering incoming phone calls, checking in/out patients, handling money transactions based on patient balance, ability to assist patients.

Main Responsibilities

• The CCS I will work as a part of the clinic team to ensure that patients receive the best possible customer service.
• Opening procedures (unlock front door, turn on T.V.'s, music is playing, vacuum common areas/room, and check restrooms)
• Checking-in/out patients and handling money transactions including setting up payments plans and cash drops
• New patients - getting the consent signed, verifying measures are completed, scanning insurance, driver's license into the chart and taking patient's photo
• Answer phones and check voicemails on designated inbox
• Call late/no show patients after 5 minutes of their scheduled appointment time
• Verify patient's demographics (address, phone number, insurance information, appointment reminders, guardians, guarantor, e-mail address)
• Taking messages and e-mailing patient questions to CCS II for designated provider, then documenting with date and time in the patient's chart
• Set-up/remove notifications, as needed
• Schedule new patient and follow up appointments
• Assist CCSIIs with faxing ROI's, disability/FMLA paperwork
• Uploading medical records to patient's charts
• Check bathrooms twice/daily, ensure cleanliness and stocked with paper towels/toilet paper
• Dust/wipe down countertop surfaces, including patient waiting areas, common areas throughout office and clean glass windows on office doors
• Closing procedures (ensure cleanliness throughout the office and receptionist spaces, take out the trash throughout the office, and ensure all doors are locked prior to leaving premises)
• Other duties as assigned
• Present appropriate, courteous customer service to all patients present or on the telephone

NOTICE: This job description does not imply that these are the only tasks to be performed by the employee occupying this position. They will be required to follow any other instructions and to perform any other job-related duties requested by their supervisor.

By signing below you agree that you can adequately perform the requirements of the job. You also acknowledge that you have been trained on all tasks for which you are responsible.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Minimum 1 year of relevant experience preferred
• Experience in an outpatient medical office preferred
• Graduation from an Accredited College, University, or trade school with a degree, license, or certificate in a relevant field preferred
• High School diploma or equivalent required
• Must possess superior written and verbal communication skills
• Ability speak, read, and write English fluently required
• Must demonstrate proficiency in the use of a Windows Computer and Microsoft office products
• Must adhere to HIPAA and HIITECH guidelines at all times