Medical Front Office Cardiac Clinic

Ascension; Austin (TX); On-site; USD 33,000 - 43,000; Full time

Benefits offered by this job

Comprehensive health coverage

Employer-matched 403(b)

Pro-rated PTO and holidays

Tuition reimbursement and professional

Employee Assistance Program

Parental leave

Job summary

Ascension is seeking a patient services assistant in Austin to support front-desk operations in a medical setting. You will greet patients, collect information, verify insurance, and schedule appointments, while maintaining HIPAA privacy and accurate records.

Proficiency with medical scheduling software and EHR systems is required, as is a calm, welcoming demeanor in a busy clinic environment. This on-site role offers comprehensive benefits and opportunities for growth.

Qualifications

• Education: High School diploma equivalency or 1 year of applicable job-specific experience.
• Experience in medical setting, insurance verification, and patient privacy (HIPAA).
• Proficiency with medical scheduling software and EHR systems.
• Ability to remain calm and welcoming in a fast-paced clinical environment.

Responsibilities

• Greet patients and visitors, check in/out, and verify demographic information.
• Obtain and verify insurance authorizations and precertifications; schedule appointments.
• Enter and submit charges; collect co-pays and reconcile daily reports and deposits.
• Provide general office and clerical support to the assigned area.

Skills

Exceptional interpersonal etiquette

Customer service

Attention to accuracy

Education

High School diploma equivalency or 1 year related experience

Tools

Medical scheduling software

Electronic Health Records (EHR)

Job description

• Locations 1004 W 32nd St, Austin, TX, 78705, US (On-site)

Benefits Statement

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
• Time to recharge: pro-rated paid time off (PTO) and holidays
• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
• Family support: parental leave, adoption assistance and family benefits
• Other benefits: optional legal and pet insurance, transportation savings and more

Job Description

Work in a customer service capacity providing administrative and clerical support to patients and customers in a medical setting.

How you’ll make an impact in this role

• Greet patients and visitors, check patients in and out, and obtain necessary documentation. Verify and enter demographic information.
• Obtain and verify insurance authorizations/precertification. Complete medical record release requests and schedule/confirm patient appointments.
• Enter, review and submit charges for patient procedures and services daily. Collect co-payments and reconcile all daily reports and deposits for accuracy.
• Provide general office and clerical support to assigned area.

What minimum qualifications you’ll need

Education:

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
  • Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.
• Medical Office Experience: Demonstrated experience in a medical setting, with a strong understanding of insurance verification and patient privacy (HIPAA)
• Technical Proficiency: Experience with medical scheduling software and electronic health records (EHR)
• Exceptional Interpersonal Etiquette: The ability to remain calm and welcoming in a fast-paced clinical environment while managing patient expectations

Why Join Our Team

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process, our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.

E-Verify statement

Employer participates in the Electronic Employment Verification Program.