Medical Front Office Associate | DME/Respiratory Care Associate

Medical Pharmacy; Washington; On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

401(k) with matching

Dental insurance

Employee discount

Health insurance

Paid time off (PTO)

Vision insurance

Job summary

Medical Pharmacy is seeking a dedicated Medical Front Office Associate to support our Durable Medical Equipment and Respiratory Care team. The role focuses on processing home medical equipment requests, guiding patients in selecting prescribed equipment, and ensuring accurate data entry for insurance approvals.

You will verify benefits, coordinate physician documentation, and assist with prior authorizations and order fulfillment while delivering compassionate service in a family-owned

Qualifications

• Detail-oriented with accuracy in data entry.
• Proficient with computers and keyboard.
• Strong written and verbal communication skills.
• Able to work collaboratively in a team.
• Able to take direction and follow procedures.

Responsibilities

• Serve as the primary contact for orders of respiratory care equipment, home medical equipment, and supplies.
• Gather information to fill orders and meet insurance requirements.
• Verify insurance benefits by contacting carriers for patients needing DME/respiratory equipment.
• Contact physicians to obtain/verify medical documentation for insurance coverage.
• Assist with initial and ongoing prior authorizations for respiratory patients.
• Process medical orders to refill supplies as requested.
• Help patients complete medical forms for insurance compliance.
• Be a resource for equipment, supplies, and services for referrals.
• Assist walk-in customers with equipment and supply selection.
• Manage ordering, receiving, and stocking of respiratory care and DME.
• Prepare and organize orders for delivery, setup, or pickup with technicians.
• Ensure patient charts are current and properly maintained.
• Comply with accreditation, regulatory requirements, and company policies.

Skills

Attention to detail

Excellent written and verbal comms

Interpersonal skills

Team player

Ability to take direction

40 wpm keyboard skills

Education

One-year certificate from college or technical school

3–6 months related experience or training

Job description

Job Description

At Medical Pharmacy, we strive to make health and happiness simpler, easier, and more accessible. As a trusted neighborhood healthcare provider, we offer convenient access to essential services, including retail and home-delivered prescription medicines, respiratory care treatments and equipment, and home-care medical devices.

We are seeking a dedicated Medical Front Office Associate | DME/Respiratory Care Associate to join our team and help deliver high-quality service to our patients.

Job Description:
This part/full-time position involves processing requests for home medical equipment and supplies from customers, patients, and referral sources. You will provide one-on-one guidance to patients in purchasing medically prescribed medical equipment and respiratory care products, ensuring accurate data entry for insurance coverage approvals. Additionally, you will assist in selecting appropriate supplies as needed.

As a member of our Durable Medical Equipment & Respiratory Care Department, you will work in an exciting and supportive environment that focuses on the well-being of our customers, team members, and community. If you share our values, we welcome you to join our family-owned business.

Job Responsibilities:

• Serve as the primary contact for receiving orders for respiratory care equipment, home medical equipment, and supplies from healthcare providers and patients.
• Gather necessary information to fill orders and meet insurance requirements.
• Verify insurance benefits by calling insurance carriers for patients needing durable medical equipment and respiratory equipment.
• Contact physician offices to obtain and verify valid medical documentation to secure insurance coverage.
• Assist with maintaining initial and ongoing prior authorizations for respiratory patients.
• Process medical orders to refill supplies as requested by patients.
• Help patients complete medical forms to meet compliance requirements for their insurance carriers.
• Act as a resource for information on equipment, supplies, and services to referral sources.
• Assist walk-in customers with equipment and supply selection and send out physician orders when needed.
• Manage ordering, receiving, and stocking of respiratory care and durable medical equipment.
• Prepare and organize orders for delivery, setup, or pickup with technicians.
• Ensure patient charts are current and properly maintained.
• Comply with all accreditation, regulatory requirements, and company policies.

Qualifications:

• Attention to detail.
• Computer and keyboard skills (40 wpm).
• Excellent written and verbal communication skills.
• Strong interpersonal skills and a team player.
• Ability to take direction and work collaboratively.
• One-year certificate from a college or technical school; or 3-6 months of related experience and/or training; or an equivalent combination of job experience.

Preferred Qualifications (Optional):

• Associates degree, some college, or advanced training.
• Previous experience in a medical setting (physician’s office, hospital, or respiratory care/DME provider) is preferred.

Schedule:

• Flexible 40-hour work week (Monday-Friday).
• Hours assigned between 8:30 am – 7:00 pm.
• Occasional weekend shifts: Saturday (9:00 am – 5:00 pm) and Sunday (9:00 am – 1:00 pm).

Employee Benefits:

• 401(k) with matching.
• Dental insurance.
• Employee discount.
• Health insurance.
• Paid time off (PTO).
• Vision insurance.