Medical Front Office

Nextcare-Urgent-Car; Lawrence (KS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

401(k) Plan

Paid time off

Job summary

NextCare Urgent Care in Kansas seeks a friendly Medical Front Office Receptionist to greet patients, manage scheduling, and support a fast-paced clinic. The role emphasizes patient service, accurate data entry, and teamwork to keep the front desk running smoothly.

Key duties include checking in patients, collecting insurance information, handling payments, and coordinating with back-office staff to ensure timely care and positive patient experiences.

Qualifications

• Minimum high school diploma or GED required.
• Minimum two years of experience in registration or front office in a physician's office, hospital emergency department and/or urgent care setting.
• Typing and computer proficiency in Windows-based software.

Responsibilities

• Obtain personal and insurance data from the patient and inputs information into EMR system.
• Monitors the flow of patients, including placing patients into rooms as needed.
• Completes all necessary insurance forms for registration to ensure proper reimbursement from payors.
• Prepares daily deposit, reconciliation, and daily statistical information.
• Answers telephone utilizing quality customer service skills.
• Notifies back office immediately of any urgent medical concerns a patient may be experiencing.
• Educates patients on services offered by NextCare for their current or next visit.
• Maintains established policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards.

Skills

Multi-tasking

Customer service

Prioritization

Critical thinking

Education

High school diploma or GED

Job description

What we are looking for

NextCare Urgent Care is looking for an energetic and enthusiastic Medical Front Office Receptionist that likes the challenge of a fast pace setting and working in a team environment. We are looking for customer-friendly and passionate employees to be a part of our growing organization where patients and employees are our top priority.

Responsibilities

Medical Front Office Receptionist is the first point of contact for patients in the clinic and is responsible for keeping patients and families informed of wait times, monitors the flow of patients, processes patients for discharge including preparing charges, collecting payment, obtaining all necessary signatures and issuing receipts in addition to:

• Obtain personal and insurance data from the patient and inputs information into EMR system.
• Monitors the flow of patients, including placing patients into rooms as needed.
• Completes all necessary insurance forms for registration to ensure proper reimbursement from payors.
• Prepares daily deposit, reconciliation, and daily statistical information.
• Ensures an adequate stock of front office supplies and proper functioning of equipment.
• Answers telephone utilizing quality customer service skills.
• Ensures patient waiting area and restrooms are clean and reflect a positive image of NextCare.
• Manages patient appointments scheduled via the NextCare website
• Notifies back office immediately of any urgent medical concerns a patient may be experiencing
• Educates patients on services offered by NextCare for their current or next visit
• Promptly notifies the Clinic Manager of any patient or employee safety concerns.
• Maintains established policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards.
• Participates in education programs and attends meetings as required.
• Participates in the orientation and/or training of newly hired personnel.
• Performs other related duties as assigned or described by Company policy to include assisting back office team members within scope of practice.

How you will make an impact

The Medical Front Office Receptionist supports the organization with exceptional customer service and treats all of our patients with respect and dignity. They ensure the clinic and front reception area is running smoothly and patient flow and satisfaction are at optimum.

Essential Education, Experience and Skills:

Education:

Minimum of a high school diploma or GED is required

Education is a part of our pre-employment background screening and we will request a copy of your diploma. If we are unable to verify your education, you will be required to provide official transcripts.

Experience

Minimum two years experience in registration or front office in a physician's office, hospital emergency department and/or urgent care setting. Typing and computer proficiency in Windows based software.

Skills

Ability to multi-task, provide quality customer service, prioritize and critical thinking

NextCare offers full time employees medical, health savings account, NextCare employee visit program, dental, vision, basic life, voluntary employee/spouse/child life, long term disability, short term disability, employee assistance program, critical illness, accident, legal, identity theft and paid time off benefits. Employees of all statuses are offered 401(k) Plan benefits. Employees in select positions are offered shift differential benefits. Benefits are offered per policy and plan rules.

This job description is not a contract of employment and does not alter the at-will employment relationship. NextCare reserves the right to modify, add, or remove duties and assign other duties as necessary to meet the needs of the business. Employees in this position are expected to be cross- trained and may be assigned to front office or back-office functions, or both, based on clinic staffing needs and business requirements

I have read and understand this explanation and job description.

Position Type

Full-time

Shift

Variable

Full Time, 12 hour shifts 7:45a-8:00p, days vary, every other weekend and holidays required

Workplace Type

Onsite

Address

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About NextCare

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NextCare is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

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