Medical Front Desk Specialist: Patient Concierge & Admin

United Surgical Partners International; San Antonio (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision, and Rx

Life and AD&D coverage

Disability coverage

FSAs and HSAs

401(k) and retirement planning

Paid holidays and vacation

Job summary

USPI Theda Oaks Gastro and Endo Center in San Antonio, TX is seeking a Full-Time Front Desk Receptionist to join our team. Our small but mighty group operates primarily M-F with early hours; hours depend on patient flow and 4 treatment rooms for outpatient GI and pain management procedures.

The Front Desk Receptionist will greet patients, admit them, update demographics, process payments, and answer calls while maintaining professional communication and accuracy in the billing system.

Qualifications

• High school diploma or GED.
• Minimum 2-3 years of hospital or medical office experience.
• Knowledge of The Joint Commission Standards.
• Ability to use time wisely in preparing work areas to meet high-paced demand.
• Show a genuine desire to work and improve the center as a whole.
• Must be detail oriented.
• Must be able to communicate verbally and non-verbally in a professional manner.
• Must be able to adhere to hospital financial and admitting policies.
• Ability to promote positive relationships with patients and staff.
• Must know insurance verification and collection processes.
• Must have problem solving and decision-making skills.
• Professional appearance.
• Must demonstrate excellent phone etiquette and exceptional customer service skills.

Responsibilities

• Admit patients and process their paperwork.
• Update patient demographics/information in system.
• Collect monies due and document in the billing system.
• Handle funds per office procedure.
• Answer incoming phone calls.

Skills

Phone etiquette

Customer service

Verbal & non-verbal communication

Time management

Attention to detail

Professional appearance

Insurance verification

Problem solving

Decision making

Interpersonal skills

Admitting policies

Excellent phone etiquette

Education

High school diploma or GED

Job description

USPI Theda Oaks Gastro and Endo Center in San Antonio, TX is seeking a Full-Time Front Desk Receptionist to join our team. Our small but mighty group operates primarily M-F with early hours; hours depend on patient flow and 4 treatment rooms for outpatient GI and pain management procedures.

The Front Desk Receptionist will greet patients, admit them, update demographics, process payments, and answer calls while maintaining professional communication and accuracy in the billing system.