Medical Front Desk Specialist – Austin Westlake

Express Employment Professionals - Cincinnati East; Austin (TX); On-site; USD 28,000 - 39,000; Full time

Job summary

Express Employment Professionals has partnered with a well-established specialty healthcare organization in the Austin area seeking an experienced Medical Receptionist to join their team. This full-time, in-office role requires professionalism, organization, and comfort in a busy medical office environment. Schedule: Monday–Friday, 8:00 AM–4:30 PM.

Pay: $24.00/hour. Location: Westlake/Bee Cave area of Austin. This position is on-site.

Qualifications

• Minimum of 2 years of experience working in a healthcare setting is required.
• Previous medical receptionist, patient access, medical front desk, or similar experience strongly preferred
• Strong customer service and patient communication skills
• Comfortable handling high-volume phone calls and multiple priorities
• Familiarity with medical terminology preferred
• Basic understanding of health insurance, copays, and patient balances
• Experience with EMR/EHR systems and general computer proficiency
• Ability to remain professional and de-escalate difficult patient or caller situations
• Strong attention to detail, organization, and follow-through
• Spanish bilingual skills are a plus
• Must be able to provide 3 professional references, preferably from a supervisor or manager

Responsibilities

• Greet patients and visitors and provide a welcoming, professional first impression
• Answer and route incoming phone calls
• Schedule, confirm, and reschedule patient appointments
• Assist with patient check-in and check-out and maintain efficient patient flow
• Verify and update patient demographic and insurance information
• Collect patient payments and copays as needed
• Maintain accurate patient documentation and confidential records
• Communicate with patients regarding appointments, delays, and general questions
• Coordinate with internal teams regarding patient balances and insurance information
• Prepare paperwork, documentation, and incoming/outgoing mail
• Maintain an organized reception and waiting area
• Assist with basic patient rooming and vitals as needed
• Follow HIPAA and patient confidentiality requirements at all times

Skills

Healthcare front desk

Patient communication

Phone handling

EMR/EHR systems

Spanish bilingual

Attention to detail

Coping with HIPAA

References available

Tools

EMR/EHR software

Job description

Express Employment Professionals has partnered with a well-established specialty healthcare organization in the Austin area seeking an experienced Medical Receptionist to join their team. This full-time, in-office role requires professionalism, organization, and comfort in a busy medical office environment. Schedule: Monday–Friday, 8:00 AM–4:30 PM.

Pay: $24.00/hour. Location: Westlake/Bee Cave area of Austin. This position is on-site.