Medical Front Desk Specialist

The Vision Hub at Fort Walton Beach; Fort Walton Beach (FL); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Employee Discount

Health insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Job summary

The Vision Hub at Fort Walton Beach is seeking a dependable Front Desk Associate to support patient check-in/out and front desk operations in a busy medical office. The role emphasizes teamwork, accuracy, and excellent patient service.

Qualified candidates have at least 3 months of medical office experience, a high school diploma or GED, and a willingness to learn EMR and scheduling systems. Hours are Monday–Friday, 8:00–5:00, with benefits including health, dental, vision, 401(k), PTO, and

Qualifications

• High school diploma or GED required.
• Minimum of three months medical office experience; front desk, patient check-out, or medical billing experience preferred.
• Basic computer skills and the ability to learn electronic medical records, scheduling systems, and other office software.
• Ability to read, understand, and interpret written instructions, office policies, insurance information, and other relevant documentation.
• Must be at least 18 years of age.

Responsibilities

• Prioritize patient care, respect patients’ time, and help keep the doctor’s schedule running efficiently.
• Greet patients promptly and professionally with a friendly attitude and thank them when they leave.
• Provide excellent customer service during all patient interactions, both in person and over the phone.
• Answer incoming external and internal phone calls promptly, courteously, and professionally; direct calls to the appropriate team member.
• Check patients out accurately, collect applicable copayments, coinsurance, and outstanding balances, and follow established payment procedures.
• Complete daily financial reconciliations, close out the day, and accurately count and balance the cash drawer.
• Prepare daily patient paperwork packets and organize patient charts for the technician.
• Review insurance authorizations and required documentation for completeness and prepare accurate patient flow sheets.
• Assist with scheduling appointments, confirming appointments, and communicating scheduling needs to the appropriate team members.
• Verify and update patient demographic, contact, and insurance information as needed.
• Maintain accurate documentation and protect patient privacy and confidential information in accordance with HIPAA and company policies.

Skills

Reliable transportation

Punctuality

Customer service

Communication

Team collaboration

Empathy

Attention to detail

Education

High school diploma or GED

Job description

The Vision Hub at Fort Walton Beach is seeking a dependable Front Desk Associate to support patient check-in/out and front desk operations in a busy medical office. The role emphasizes teamwork, accuracy, and excellent patient service.

Qualified candidates have at least 3 months of medical office experience, a high school diploma or GED, and a willingness to learn EMR and scheduling systems. Hours are Monday–Friday, 8:00–5:00, with benefits including health, dental, vision, 401(k), PTO, and