Front Desk Receptionist

Gastro Health; Clifton (OH); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Spending Accounts

Life / AD&D

Disability

Accident

Critical Illness

Hospital Indemnity

Legal

Identity Theft

Pet

401(k) retirement plan with Safe Harb0

Discretionary profit-sharing 0–4%

Tickets at Work discounts

Job summary

Gastro Health is seeking a Front Desk Representative to join our team in a full-time capacity. You will greet patients, manage the practice management system, verify insurance and referrals, and support the care team to keep schedules on track.

The role emphasizes patient service in a medical setting with no weekends or evenings and offers a comprehensive benefits package and opportunities for advancement.

Qualifications

• High school diploma is required.
• 2+ years experience in medical practice or similar setting.
• Bilingual Spanish preferred.
• eClinicalWorks (eCW) experience desired.

Responsibilities

• Greet patients in a pleasant and timely manner.
• Use practice management system to create provider records and scan documents including insurance cards and IDs.
• Verify registration forms are complete and obtain physician information.
• Ensure patient has current referral and obtain one if necessary.
• Verify insurance benefits and eligibility prior to visits.
• Collect copayments and post payments; balance daily batches.
• Maintain lobby area neat and stocked with materials.
• Support physicians and care center to keep on schedule; notify of appointment changes.
• Answer calls, route messages, and manage tasks as needed.
• Schedule, confirm, and cancel appointments.
• Handle voicemails and rescheduling as required.
• Assist with record requests and manage fax inbox.

Skills

Customer service

Communication

Bilingual Spanish

Education

High school diploma

Tools

eClinicalWorks (eCW)

Job description

Gastro Health is seeking a Full-Time Front Desk Representative to join our team!

Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of coworkers and providers, as well as consistent hours.

This role offers:

• A great work/life balance
• No weekends or evenings – Monday thru Friday
• Paid holidays and paid time off
• Rapidity growing team with opportunities for advancement
• Competitive compensation
• Benefits package

Duties you will be responsible for:

• Greet patients in a pleasant and timely manner.
• Utilize practice management system to create provider records, scan medical records & documents including active medical insurance cards, drivers license or equivalent ID, & maintain insurance information.
• Verify registration forms are complete & obtain referring physician & primary physician information.
• Ensure patient has current referral on date of service. Obtain referral if necessary.
• Verify insurance benefits and eligibility prior to office visits & procedures.
• Collect all applicable co-payment, coinsurance, deductible or outstanding balance from the patient & post all payments collected.
• Ensure time-of-service batch is balanced and closed daily.
• Research & assist patients with questions regarding balances including collecting applicable payments.
• Maintains cleanliness and neatness of lobby/reception area to include stocking of business cards.
• Provide support for the physician and/or care center providers so that they are kept on schedule and advised of appointment changes.
• Perform various duties, including answering incoming calls and routing them to appropriate personnel; take complete messages; and send tasks, as necessary.
• Schedule, confirm, and cancel office appointments.
• Pick up voicemail messages
• Reschedule no-show appointments and maintain coverage to reflect correct information for the day.
• Support the care center in areas to include assisting with record requests, managing the fax inbox, and scanning records.
• Other duties as assigned.

Minimum requirements:

• High school diploma
• 2+ years experience in medical practice or similar setting
• Bilingual (Spanish) preferred
• eClinicalWorks (eCW) experience desired

We offer a comprehensive benefits package to our eligible employees:

• Medical
• Dental
• Vision
• Spending Accounts
• Life / AD&D
• Disability
• Accident
• Critical Illness
• Hospital Indemnity
• Legal
• Identity Theft
• Pet
• 401(k) retirement plan with Non-Elective Safe Harbor employer contribution for eligible employees
• Discretionary profit-sharing with employer contributions of 0% - 4% for eligible employees

Additionally, Gastro Health participates in a program called Tickets at Work that provides discounts on concerts, travel, movies, and more.

Gastro Health is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

We thank you for your interest in joining our growing Gastro Health team!