Medical Front Desk & Scheduling Specialist

Surgery Partners, Inc; Milwaukee (WI); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Generous PTO program

Clinic schedule - no evenings/weekends

Medical, Dental, Vision, and Life Ins.

401(k) with company match

Employee Assistance Program (EAP)

Employee discount program

Job summary

Orthopedic Institute of Wisconsin (OIW) is seeking a Medical Receptionist to join our team in the Franklin and Wauwatosa clinics. The role requires delivering warm, professional customer service while collecting patient information, verifying insurance, scheduling follow-ups, and maintaining accurate medical records for every visit.

You will support efficient clinic flow, answer questions, and coordinate with care teams to ensure a positive patient experience.

Qualifications

• High School diploma or equivalent.
• Previous medical reception experience preferred.

Responsibilities

• Obtains patient’s demographic information, verifies insurance, and checks patient into the clinic.
• Welcomes patients and demonstrates excellent customer service.
• Organizes charts for providers, compares to the schedule and creates charts for late add-ons.
• Collects and enters co-pays and self-pays, updating remarks in the patient’s account.
• Manages difficult or emotional patient situations professionally.
• Opens and closes the office to prepare for the next day’s clinic.
• Follow HIPAA & OSHA standards and travel between clinics as needed.

Skills

Customer service

Communication skills

English proficiency

Education

High School diploma or equivalent

Medical reception experience preferred

Job description

Orthopedic Institute of Wisconsin (OIW) is seeking a Medical Receptionist to join our team in the Franklin and Wauwatosa clinics. The role requires delivering warm, professional customer service while collecting patient information, verifying insurance, scheduling follow-ups, and maintaining accurate medical records for every visit.

You will support efficient clinic flow, answer questions, and coordinate with care teams to ensure a positive patient experience.