Medical Scheduler-FT-Call Center

Orthopedic Institute of Wisconsin; Milwaukee (WI); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Competitive pay

Generous PTO program

Medical, Dental, Vision, and Life Ins.

401(k) with company match

Employee Assistance Program (EAP)

Employee discount program

Job summary

The Orthopedic Institute of Wisconsin is seeking a friendly Medical Scheduler to join our team at the Wauwatosa location. You will answer calls, collect clinical information, verify insurance, and schedule appointments with the care team.

The role emphasizes accuracy, HIPAA compliance, and patient-focused service. Responsibilities include pre-registration, insurance verification, data entry into the EMR, and coordinating follow-ups.

Qualifications

• GED or equivalent required.
• 2 years of insurance experience preferred.
• 2 years of medical office experience preferred.
• Strong communication and problem‑solving skills.
• Ability to work in a fast-paced environment and maintain confidentiality.

Responsibilities

• Answer the call-center line with a professional and courteous manner.
• Complete pre-registration and verify insurance and financial responsibility.
• Collect complete clinical, demographic, and financial information for scheduling.
• Enter and verify all forms and insurance data in the EMR system.
• Maintain HIPAA-compliant confidentiality and accuracy.
• Perform other duties as assigned.

Skills

Call center communication

Attention to detail

Professional demeanor

Bilingual (Spanish/English)

Education

GED or equivalent

Tools

EMR software

Microsoft Office

Job description

Overview

The Orthopedic Institute of Wisconsin (OIW) is seeking an energetic and self-motivated Medical Scheduler to join the team at our Wauwatosa location. The Medical Scheduler answers calls from patients, collects clinical information and answers questions, and coordinates any follow up or schedules appointments with the provider care team.

About the Employer

Established in 1985, the Orthopedic Institute of Wisconsin is a nationally recognized leader in the diagnosis and treatment of orthopedic injuries, maximizing each patient\'s potential for a full recovery and return to daily life. The organization is committed to an inclusive and supportive environment where every team member feels valued and inspired to make a difference.

Responsibilities

• Answer the call-center phone with a professional and kind demeanor
• Complete pre-registration and insurance verification and communicate financial responsibility during patient calls
• Obtain complete and accurate clinical, demographic, and financial information during the scheduling process
• Record and verify all forms and insurance information into the EMR
• Maintain patient confidentiality according to HIPAA guidelines
• Other duties as assigned

Requirements

• GED or equivalent
• 2 years of experience with insurance preferred
• 2 years of medical office experience preferred
• Exemplary work ethic and attendance
• High compassion and kindness for working with patients
• Strong attention to detail and problem-solving skills
• Ability to remain professional in a high-volume, fast-paced environment
• Excellent verbal and written communication skills
• Proficiency with Microsoft software products and general computer skills
• EMR software experience preferred
• Bilingual (Spanish/English) is a plus

Benefits

• Competitive pay
• Generous PTO program
• Medical, Dental, Vision, and Life Insurance
• 401(k) with company match
• Employee Assistance Program (EAP)
• Employee discount program

Job Type: Full-time

Pay: Starts at $18/HR and varies based on experience and education

Schedule

• 8 hour shift
• Day shift
• Monday to Friday

Education & Experience & Licenses

Equal Opportunity Employer. This employer is an equal opportunity employer and complies with applicable laws. The company is committed to promoting a diverse, equitable, and inclusive workplace.