Medical Front Desk Receptionist (FDH Chestnut)

Sante Health System, Inc; Fresno (CA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k

Paid time off

Advancement opportunities

Job summary

Sante Health System in Fresno, CA is seeking a full-time Medical Front Office to join Fresno Digestive Health. The role handles patient check-in, eligibility verification, copay collection, updating demographics, and delivering excellent customer service.

Requirements include a high school diploma or GED, at least 2 years of front desk experience, knowledge of EPIC and NextGen preferred, and bilingual Spanish/English for Spanish-speaking patients.

Qualifications

• High school diploma or GED required.
• Minimum 2 years front desk experience.
• Knowledge of EPIC and NextGen preferred.
• Bilingual in Spanish/English is preferred for Spanish-speaking patients.

Responsibilities

• Greet patients and visitors in a prompt, courteous manner.
• Answer phones; screen and respond to routine information requests.
• Identify caller and determine reason for call.
• Direct callers to appropriate person or place; take detailed messages.
• Schedule office appointments and check in/out patients; verify eligibility and update demographics; collect copays.
• Maintain patient confidentiality per HIPAA; keep work area neat and orderly.

Skills

Front desk experience

Customer service

Bilingual Spanish/English

Phone etiquette

Education

High school diploma or GED

Tools

EPIC

NextGen

Job description

Sante Health System is looking for a full time Medical Front Office to join our medical office team at Fresno Digestive Health in the Fresno, CA area. This position is responsible for checking patients in prior to entering the clinic by verifying eligibility, collecting copays, updating information, and greeting with excellent customer service.

Requirements

• High school diploma/GED equivalent required.
• Minimum 2 years front desk experience.
• Knowledge of EPIC and NextGen preferred.
• Bilingual in Spanish/English for Spanish speaking patients preferred

Performance Requirements

• Knowledge of office procedures.
• Knowledge of managed care products such as HMO's and PPO's.
• Ability to handle large phone volume and assorted tasks expediently and accurately.
• Knowledge of grammar, spelling and punctuation to type patient information.
• Skill in operating a computer and photocopy machine.
• Skill in greeting patients and answering the telephone in a pleasant and helpful manner.
• Ability to speak clearly and concisely.
• Ability to read, understand and follow oral and written instructions.
• Ability to sort and file materials correctly and in alphabetical or numeric systems
• Knowledge of accounting practices including auditing, accounts payable/receivable, bank reconciliations, general ledgers, journal entries and work papers.
• Knowledge of automated accounting systems.
• Skill in analyzing financial data and preparing appropriate related reports.
• Ability to communicate effectively.

Job Duties And Responsibilities

• Greet patients and visitors in a prompt, courteous and helpful manner.
• Answer phones: screen and respond to routine request for information;
• Identify caller i.e., Name and DOB
• Determine reason for call.
• Direct caller to the appropriate person or place.
• Take detailed messages
• Schedule office appointments
• Check in patients: verify patient eligibility, confirm, and update patient demographics as needed, collect copays
• Check out patients/ confirm and schedule future appointments
• Take phones off exchange in AM and after lunch. Put phones on exchange at lunch and end of day
• Prepare charts for next day
• Maintain work area and lobby in neat and orderly manner
• Attend required meetings
• Maintain patient confidentiality in compliance with HIPAA regulations
• Comply with all work rules including those pertaining to safety and health
• Perform related work as needed
• Participate in professional development activities and maintain professional affiliations
• Perform other duties and assignment requested by the Administrator
• In the spirit of teamwork, employees are expected to follow any other job-related instructions and to perform any other job-related duties as requested.

About Sante Health System

Sante Health System is a Management Services Organization that serves multiple clients. "Sante" is the French word for health. Our name symbolizes our commitment to good health, progressive care, and leadership in our community. Sante is one of the largest healthcare claims and billing management companies in Central California. The strength of Sante is the extraordinary network of physicians, health plans, and other health service providers it offers the people of our valley. Sante coordinates with physicians, health plans, hospitals, and ancillary providers to ultimately benefit the patient in a managed care environment. Sante Health System provides numerous client services such as billing, claims processing, contracting, credentialing, finance, human resources, information services, marketing/communications, physician services, practice management, provider relations, quality improvement, and utilization management. With over 30 years of service to the community we deeply understand that we would not be successful in enhancing the quality of life of our patients without our incredible team. This is why we have created a work culture that is comprised oftalented, driven, dedicated, innovative, and service-driven professionals. We providecompetitive pay, excellent benefits including medical, dental, vision, and life insurance, 401k retirement plan, paid time off, and opportunities for advancement. Being part of our team is like being part of a big family. Join our team and make Sante Health System your home away from home.

Salary: $20.00 - $26.00 per hour