Medical Front Desk Receptionist

Centerstone; Tullahoma (TN); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading nonprofit behavioral health system is seeking a Front Desk Receptionist to manage patient appointments, provide excellent customer service, and support telehealth technology. Join Centerstone in making a difference in the lives of individuals seeking behavioral health services in a caring and trauma-informed environment.

Benefits

Medical, dental, and vision health coverage

Flexible Spending and Health Savings Accounts

403b retirement plan with company match

Paid time off and ten paid holidays

AD&D Insurance, Life Insurance, and Long Term Disability

Employee Assistance Program

Continuing education opportunities

Qualifications

• High school diploma or GED required.
• Excellent customer service skills.
• Ability to effectively communicate in various formats.

Responsibilities

• Manage patient check-ins and check-outs.
• Schedule patient appointments and collect payments.
• Provide technology support for telehealth appointments.

Skills

Effective Communication

Customer Service

Education

High School Diploma or GED

Job description

Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

Centerstone, a trauma-informed organization, endorses an organizational culture built on understanding, recognizing and responding to those affected by trauma to strengthen resilience for our clients, staff and community. Come talk to us about joining the Centerstone team!

JOB DESCRIPTION:

SUMMARY OF POSITION

Responsible for greeting and checking patients in and out of clinic, via in-person or on the phone.Schedules patient appointments, takes client payment information, filing and other front desk tasks.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Maintains schedules of clinical staff.
• Entry and verification of client data
• Collects copayments
• Responsible for technology support for telehealth appointments
• Answers multi-line phone
• Registration of clients in the electronic medical record
• Excellent Customer Service to promote a service environments for individuals in need of behavioral health and/or co-occurring services that is recovery focused
• Research and verification of insurance benefits and knowledge to apply for alternative payer sources
• Prepare and scan documents to internal HIM
• Cross train and perform duties to cover neighboring locations

KNOWLEDGE, SKILLS & ABILITIES

• Effectively communicate via written, verbal, in person and virtual methods.

QUALIFICATIONS

High school diploma or GED required

Years of Experience

N/A

Certification/Licensure

N/A

PHYSICAL REQUIREMENTS

Standing – 20%

Kneeling – Occasional

Driving – Occasional

Lifting – Occasional

DISCLAIMER

The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.

Time Type:

Full time

Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

Centerstone, a trauma-informed organization, endorses an organizational culture built on understanding, recognizing and responding to those affected by trauma to strengthen resilience for our clients, staff and community. Come talk to us about joining the Centerstone team!

JOB DESCRIPTION:

SUMMARY OF POSITION

Responsible for greeting and checking patients in and out of clinic, via in-person or on the phone.Schedules patient appointments, takes client payment information, filing and other front desk tasks.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Maintains schedules of clinical staff.
• Entry and verification of client data
• Collects copayments
• Responsible for technology support for telehealth appointments
• Answers multi-line phone
• Registration of clients in the electronic medical record
• Excellent Customer Service to promote a service environments for individuals in need of behavioral health and/or co-occurring services that is recovery focused
• Research and verification of insurance benefits and knowledge to apply for alternative payer sources
• Prepare and scan documents to internal HIM
• Cross train and perform duties to cover neighboring locations

KNOWLEDGE, SKILLS & ABILITIES

• Effectively communicate via written, verbal, in person and virtual methods.

QUALIFICATIONS

Education Level:

High school diploma or GED required

Years of Experience

N/A

Certification/Licensure

N/A

PHYSICAL REQUIREMENTS

Standing – 20%

Sitting – 80%

Squatting – Occasional

Kneeling – Occasional

Bending – Occasional

Driving – Occasional

Lifting – Occasional

DISCLAIMER

The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.

Time Type:

Full time

Pay Range:

$14.25--$20.00

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Employee Resource Groups
• Continuing education opportunities
• Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. Centerstone does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.

Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.

Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.

About the company

Call Centerstone at 1-877-HOPE123 (877-467-3123) for patient-focused, reliable, affordable mental health care and counseling services to help you heal, recover and live your best life.

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