Medical Front Desk Receptionist

The JOY FM; Spring Hill (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

The JOY FM in Spring Hill is seeking a friendly Medical Receptionist for a full-time role in our ENT office. You will greet patients, manage the front desk, operate a multi-line phone system, schedule appointments in the EMR, and verify insurance coverage for Medicare and other payors.

You will handle payments, maintain organized records in HIPAA-compliant fashion, multi-task between check-ins and phones, and coordinate with doctors and staff to ensure smooth daily operations.

Qualifications

• Prior clinic or medical experience is required.
• Excellent communication skills and phone etiquette.
• Proficiency with EMR such as eCW and ModMed.

Responsibilities

• Greet patients warmly and professionally at the front desk.
• Manage front desk operations, including multi-line phone systems and patient check-ins.
• Schedule appointments using the EMR and verify insurance coverage for Medicare and other payors.
• Collect payments and ensure accurate documentation review.
• Maintain HIPAA-compliant records and ensure patient information is up to date.
• Communicate efficiently with doctors and staff regarding day-to-day operations.

Skills

Excellent communication

Phone etiquette

Multitasking

Tools

eCW EMR

ModMed

Job description

Description

A fast-paced and growing private ENT practice is seeking a Medical Receptionist for a full-time position at our Spring Hill office. Our office provides comprehensive Ear, Nose, and Throat (ENT) care. We combine expertise with compassion because patient care is our top priority. Duties: Greet patients warmly and professionally. Manage front desk operations, including managing multi-line phone systems and patient check-in procedures. Schedule appointments using EMR. Verify insurance coverage and perform insurance verification for Medicare and other payors. Collect payments and ensuring accurate documentation review. Able to multi-task with checking in patients while handling the multi-line phones. 1st in line for phones - expectation is to be able to handled 2-3 lines at a time. Support medical administrative functions such as filing, faxing, scanning, and maintain organized medical records. Prioritize and able to multi task different clinic tasks and responsibilities. Communicate efficiently with doctor and other staff regarding day to day operations or anything involving patient care. Maintain and update patient records in compliance with HIPPA regulations and health information. Provide exceptional and compassionate care by addressing patient inquiries professionally with proper phone etiquette. Comply with all HIPPA rules and regulations by ensuring that they are speaking to the right person.

Qualifications

Prior clinic or medical experience is required. Excellent communication skills and phone etiquette. Proficiency with EMR such as eCW and ModMed. Knowledge of medical terminology and medical building practice. Strong computer literacy and data entry. Excellent organizational skills with attention to detail in documentation review and office management tasks.