Medical Front Desk Receptionist

New York Eye Institute; Orangeburg (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare provider in New York is seeking a full-time front desk receptionist to support operations across their multiple locations. The role involves managing appointments, handling patient inquiries, and ensuring an efficient reception area. Ideal candidates will possess strong organizational skills, attention to detail, and a positive demeanor.

Qualifications

• Basic typing, English, and mathematical skills required.
• Medical and/or computer experience is a plus.

Responsibilities

• Answer inbound telephone calls and route to appropriate station.
• Intercept patients upon discharge and assist with reappointment.
• Collect and balance petty cash and prepare daily closeout.

Skills

Attention to detail

Team player

Pleasant personality

Excellent math skills

Organizational skills

Education

High school diploma

Job description

New York and New Jersey Eye Institute is looking for a full-time front desk receptionist to work in our 3 offices in NY and NJ in Orangeburg, Middletown, DIFFERENT LOCATIONS MEANS TRAVEL.

Job Qualifications:

• Cool demeanor.
• Attention to detail.
• Team player.
• Can work quickly and efficiently in a fast-paced environment.
• We are looking for someone who is dependable.
• Having your own car is a must.

Job Details:

Salary is commensurate with experience.

• Experience 20.00 to 21.00
• Little to know experience 18-19
• Office hours are generally 9-5 or 10-6 M-F.

POSITION:
Secretary / Receptionist.

DEPARTMENT:
Front Office.

REPORTS TO:
Office Administrators.

Job Summary:
This individual is responsible for appointments, financial data, supplies, postage meter, petty cash, day-end close-out, minutes of staff meetings, filing, telephone, recall system, and the reception room.

Education and Experience:

• High school diploma.
• Basic typing, English, and mathematical skills.
• Medical and/or computer experience.

Essential Skills and Abilities:

• Excellent math skills.
• Familiarity with spreadsheet and word processing programs.
• A strong organization with attention to detail.
• Pleasant personality and disposition.
• Honesty and integrity.
• Accuracy.

Responsibilities:
Telephones:

• Answers inbound telephone calls and routes to the appropriate station:
  • Transfers call regarding appointments to the medical secretary and/or receptionist.
  • Transfers call requesting medical advice, prescription refills, or surgery information to the ophthalmic assistant.
  • Triages calls seeking financial information to the business manager.
  • Transfers call from physicians to the doctor being requested or the doctor who is presently on call.
  • Places all other calls for doctors in the message window.

Patient Discharge:

• Intercepts patients upon discharge from treatment areas.
• Escorts patient to appropriate area if additional tests have been ordered; checks with insurance clerk regarding coverage and prior authorization for tests.
• Reads the route slip to be sure all necessary information has been recorded; obtains any additional information needed before patient departs.
• Totals daily charges; adds to any balance; requests payment; gives a receipt.
• Reappoints or recalls patients.
• Posts charges and payments to the computer.

Day-End Closeout:

• Collects tapes from all posting terminals.
• Totals and balances all tapes on closeout report.
• Runs tape total of all checks and cash received.
• Balances against totals generated by the business manager.
• Prepares deposit.

Reception Room:

• Collects magazines for current dates.
• Rotates magazines from drop areas back to the reception room.
• Picks up anything left behind by patients (empty cups, crushed tissues, etc.).
• Straightens and replaces chairs to original positions.

Other:

• Assists receptionist as time and demand require.
• Checks stock and completes purchase orders when necessary.
• Balances petty cash account.
• Orders postage for the meter.
• Takes minutes at all staff meetings.
• Files paper and charts as needed.
• Recalls patients.
• Checks route slips for numbers missing from the sequence before filing away.