Medical Front Desk Receptionist

Astera Cancer Care; New York (NY); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Health Insurance on day 1

Dental

Vision

Life Insurance

Short- and Long-term disability

401k Plan

PTO

8 paid holidays (2 floating)

Job summary

New York Health (NYH) is hiring a Medical Front Desk Receptionist in Queens, NY. The role greets patients, answers calls, schedules appointments, collects co-pays, and maintains EMR records while ensuring HIPAA compliance.

The ideal candidate has a High School diploma with 2+ years of patient-facing reception work, strong communication, and bilingual Spanish/English skills. Healthcare benefits begin on day 1, with opportunities to grow within NYH-Urology.

Qualifications

• High School diploma with at least 2 years of patient-facing reception experience.
• Bachelor’s Degree preferred.
• Excellent oral and written communication skills.
• Ability to accept direction and work within a team concept.
• Strong customer service skills.
• 1 year of EMR experience preferred.
• Must be bilingual in Spanish/English.

Responsibilities

• Open and close the office daily.
• Greet patients and visitors professionally.
• Answer phones, respond to inquiries, schedule appointments.
• Collect co-pays and balance office finances daily.
• Assist with EMR documentation and patient records.
• Maintain physician schedules and daily workflows.
• Adhere to HIPAA confidentiality guidelines.
• Support other daily duties and special projects as needed.

Skills

Bilingual Spanish/English

Excellent communication

Customer service

Team player

Education

High School diploma

Bachelor’s degree preferred

Tools

EMR system

Job description

Why Join Our Team?At New York Health (NYH), we are revolutionizing healthcare with a holistic, integrated approach. Our multidisciplinary team of physicians, nurses, and healthcare professionals works collaboratively to provide comprehensive care that addresses all aspects of patient wellbeing. With state-of-the-art facilities and a commitment to personalized care, NYH is setting a new standard for healthcare in our communities.Join us and become a part of our mission to promote lifelong wellness through compassionate, evidence-based practices that empower patients on their healthcare journeys.Job Description:Medical Front Desk ReceptionistLocation: Queens, NYHours: Mon-Fr (5/8.5hr shift between the hours of 7am-7pm)Organization: New York Health (NYH)-UrologyIn this role, you will:Be responsible for the daily opening and closing procedures of the office.Welcome all patients and visitors by greeting them in a pleasant, professional manner.Assist in comforting patients and maintaining reception area.Answer telephones; respond to inquiries; resolve issues; schedule patient appointments.Collect co pays and balance total finances of the office on a daily basis.Assist patients with the completion of all necessary forms and documentation.Build and maintain patient records through the use of the practice EMR system.Build, monitor and maintain physician schedules according to suggested scheduling rubrics.Assist with the daily distribution of quality assurance surveys and prevention screenings.Monitor and respond to incoming messages from Care Team inboxes in collaboration with nurse.Monitor daily visit lists to ensure all patients who require appointments are scheduled appropriately.Protect patient privacy by adhering to the HIPAA confidentiality guidelines.Contribute to a team effort by smoothly transitioning into other related daily roles, as necessary.Maintain daily operations of the office by following standard policies and proceduresPerform tasks as assigned for special projects.We require:High School diploma with at least 2 years of patient facing reception experienceBachelor’s Degree preferredExcellent oral and written communication skillsAbility to accept direction and work within a team conceptStrong customer service skills.1yr of an EMR experience-PreferredMust be bilingual in Spanish/EnglishWhat we offer:Salary: Starting at $24 per hourBenefits: Health Insurance on day 1, Dental, Vision, Life Insurance, Short- and Long-term disability, 401k Plan, PTO, 8 paid holidays (2 floating)Join us at NYH, where we are making strides in healthcare through innovative and compassionate care.Visit our website at: Nyhealth.comFollow us on Facebook: NYH on Facebook*New York Health is an Equal Opportunity Employer.*