Medical Front Desk Receptionist

New York Health; New York (NY); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Health Insurance on day 1

Dental

Vision

Life Insurance

Short- and Long-term disability

401k Plan

PTO

8 paid holidays (2 floating)

Job summary

New York Health (NYH) – Urology is seeking a Medical Front Desk Receptionist in Queens, NY. You will greet patients, manage phone inquiries, schedule appointments, collect co-pays, and maintain patient records using the EMR system.

This role requires a high school diploma with 2 years of patient-facing experience, strong communication, and bilingual Spanish/English abilities. Bachelor’s degree is preferred; health benefits start day one. Join NYH’s compassionate team.

Qualifications

• High School diploma with at least 2 years of patient facing reception experience.
• Bachelor’s Degree preferred.
• Excellent oral and written communication skills.
• Ability to work well in a team and deliver patient-focused service.
• Spanish/English bilingual required.

Responsibilities

• Open and close the office daily as part of the routine operations.
• Greet patients and visitors in a warm, professional manner.
• Assist patients with completing forms and documentation.
• Answer phones, respond to inquiries, and schedule appointments.
• Collect co-pays and balance daily finances for the office.
• Maintain patient records in the EMR system and update schedules.
• Monitor physician schedules and help with daily care team communications.
• Support quality assurance activities and screenings as needed.
• Ensure HIPAA privacy compliance in all patient interactions.

Skills

Excellent oral and written comms

Customer service

Bilingual Spanish/English

Team orientation

Education

High School diploma

Bachelor's Degree preferred

Tools

EMR system experience

Job description

Why Join Our Team?

At New York Health (NYH), we are revolutionizing healthcare with a holistic, integrated approach. Our multidisciplinary team of physicians, nurses, and healthcare professionals works collaboratively to provide comprehensive care that addresses all aspects of patient wellbeing. With state-of-the-art facilities and a commitment to personalized care, NYH is setting a new standard for healthcare in our communities.

Join us and become a part of our mission to promote lifelong wellness through compassionate, evidence-based practices that empower patients on their healthcare journeys.

Job Description

Medical Front Desk Receptionist

Location: Queens, NY

Hours: Mon-Fr (5/8.5hr shift between the hours of 7am-7pm)

Organization: New York Health (NYH)-Urology

In This Role, You Will

• Be responsible for the daily opening and closing procedures of the office.
• Welcome all patients and visitors by greeting them in a pleasant, professional manner.
• Assist in comforting patients and maintaining reception area.
• Answer telephones; respond to inquiries; resolve issues; schedule patient appointments.
• Collect co pays and balance total finances of the office on a daily basis.
• Assist patients with the completion of all necessary forms and documentation.
• Build and maintain patient records through the use of the practice EMR system.
• Build, monitor and maintain physician schedules according to suggested scheduling rubrics.
• Assist with the daily distribution of quality assurance surveys and prevention screenings.
• Monitor and respond to incoming messages from Care Team inboxes in collaboration with nurse.
• Monitor daily visit lists to ensure all patients who require appointments are scheduled appropriately.
• Protect patient privacy by adhering to the HIPAA confidentiality guidelines.
• Contribute to a team effort by smoothly transitioning into other related daily roles, as necessary.
• Maintain daily operations of the office by following standard policies and procedures
• Perform tasks as assigned for special projects.

We Require

• High School diploma with at least 2 years of patient facing reception experience
• Bachelor’s Degree preferred
• Excellent oral and written communication skills
• Ability to accept direction and work within a team concept
• Strong customer service skills.
• 1yr of an EMR experience-Preferred
• Must be bilingual in Spanish/English

What We Offer

Salary: Starting at $24 per hour

Benefits: Health Insurance on day 1, Dental, Vision, Life Insurance, Short- and Long-term disability, 401k Plan, PTO, 8 paid holidays (2 floating)

Join us at NYH, where we are making strides in healthcare through innovative and compassionate care.

Visit our website at: Nyhealth.com

Follow us on Facebook: NYH on Facebook

• New York Health is an Equal Opportunity Employer.*