Medical Front Desk Receptionist

Centerstone of Florida, Inc.; Nashville (TN); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan with company

Paid time off and holidays

AD&D and Life Insurance

Employee assistance program

Job summary

Centerstone is seeking a front desk receptionist to greet patients, check them in and out, schedule appointments, and handle payments in a clinic setting. Responsibilities include data entry, insurance verification, telehealth tech support, multi-line phone handling, and coordinating with clinical staff.

Excellent customer service is essential for a recovery-focused environment. This full-time role requires a high school diploma and a valid driver's license; pay range $15.00–$21.00 per hour with

Qualifications

• High school diploma or GED required; proof of education required.

Responsibilities

• Greet and check patients in and out of clinic, in person or by phone.
• Schedule appointments and collect copayments.
• Enter and verify client data in the EMR.
• Provide telehealth technology support and answer a multi-line phone.
• Cross-train and cover neighboring locations when needed.

Skills

Customer service

Communication

Data entry

Education

High school diploma or GED

Tools

EMR software

Job description

Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

Centerstone, a trauma-informed organization, endorses an organizational culture built on understanding, recognizing and responding to those affected by trauma to strengthen resilience for our clients, staff and community. Come talk to us about joining the Centerstone team!

JOB DESCRIPTION:

SUMMARY OF POSITION

Responsible for greeting and checking patients in and out of clinic, via in-person or on the phone. Schedules patient appointments, takes client payment information, filing and other front desk tasks.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Maintains schedules of clinical staff.
• Entry and verification of client data
• Collects copayments
• Responsible for technology support for telehealth appointments
• Answers multi-line phone
• Registration of clients in the electronic medical record
• Excellent Customer Service to promote a service environments for individuals in need of behavioral health and/or co-occurring services that is recovery focused
• Research and verification of insurance benefits and knowledge to apply for alternative payer sources
• Prepare and scan documents to internal HIM
• Cross train and perform duties to cover neighboring locations

KNOWLEDGE, SKILLS & ABILITIES

• Effectively communicate via written, verbal, in person and virtual methods.

QUALIFICATIONS Education Level

• High school diploma or GED required. Must be able to provide proof of education.

Certification/Licensure

• Valid, unrestricted driver’s license required and must be maintained in good standing.
• This position requires driving as part of the job responsibilities.

PHYSICAL REQUIREMENTS

Standing – 20%

Sitting – 80%

Squatting – Occasional

Kneeling – Occasional

Bending – Occasional

Driving – Occasional

Lifting – Occasional

DISCLAIMER

The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.

Time Type:

Full time

Pay Range:

$15.00--$21.00

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Employee Resource Groups
• Continuing education opportunities
• Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.

Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.

Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.