Medical Front Desk *Float Team* (Weekends)

tvc; Vancouver (WA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D

Long-term disability

HSA

FSA

401k

Job summary

Vancouver Clinic is seeking a Front Desk Representative to join our float team. You will warmly greet patients and families, collect co-pays, verify insurance, answer calls, and schedule appointments. The role requires a friendly attitude and the ability to multitask in a fast-paced setting.

Candidates with at least 1 year in customer service, and medical front office experience (Epic) are preferred. The position involves working across multiple locations with a weekend schedule and a

Qualifications

• High school diploma or equivalent required.
• Minimum of 1 year of customer service experience required.
• Minimum of 1 year of medical front office experience preferred.
• Experience with Epic preferred.
• Excellent phone skills and customer service behaviors.

Responsibilities

• Welcome and greet patients and their families.
• Collect co-pays and obtain/verify insurance information.
• Answer phone calls and direct to appropriate lines.
• Schedule appointments and manage appointment flow.
• Provide high-quality customer service in a fast-paced environment.

Skills

Customer service

Phone skills

Teamwork

Multitasking

Keyboarding

Education

High school diploma

Tools

Epic

Microsoft Office

Job description

Vancouver Clinic is looking for a Front Desk Representative to join our float team. To be successful in this role you will need a friendly demeanor, great attitude, and the desire to make a positive impact on our patients . Responsibilities can include providing excellent customer service to our patients by welcoming and greeting patients and their families, collecting co-pays , obtaining and completing insurance information, answering phone calls , and scheduling appointments . If you can multitask, work well with others as part of a team, and maintain a positive attitude while working in a fast-paced environment, we want you on our team!

Location

Floating between all our locations

Schedule

Weekend Schedule Varies

Hiring range

Generally between $18.00/hour to $21.37/hour, and placement in the range depends on an evaluation of experience.

Float Differential $3.00/hour & Sat/Sun Differential $2.62/hour

Requirements

• High School Diploma or equivalent required.
• Minimum of 1 year of customer service experience required.
• Minimum of 1 year of medical front office experience preferred.
• Experience with Epic preferred.
• Excellent phone skills and customer service behaviors.
• Strong computer keyboarding skills required.
• Vancouver Clinic provides care across a wide range of medical decisions. This includes care and opinions on vaccinations, reproductive health, end-of-life decision-making, and gender affirming treatment. The ability to work, with or without reasonable accommodation, with a diverse population of patients and colleagues seeking or considering care in all areas is an essential function of all positions at the Clinic.
• This position may require that employees have and maintain an activated smartphone that receives text messaging and/or ability to have a required app such as authenticator apps as some job functions require use of multi-factor authentication (MFA).

Pay Range

$17.31 - $24.24

Benefits

• Vancouver Clinic offers medical, dental, vision, life insurance, AD&D, long term disability, health savings account, flexible spending account, employee assistance program, and multiple supplemental benefits (voluntary life, critical illness, accident, hospital indemnity, identity theft protection, legal services, etc.).
• We also offer a 401k retirement plan, along with an employer matching contribution up to 4%.
• Compensation packages and time off programs vary and are dependent on factors such as department, position type, primary work state and FTE.

Vancouver Clinic is proud to be an Equal Opportunity Employer.

Vancouver Clinic does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, gender identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Applicants must be authorized to work for any employer in the U.S.

We are unable to sponsor or take over sponsorship of an employment visa at this time.

Vancouver Clinic is an alcohol and drug-free workplace.

Offers are contingent on successful completion of background screen and immunization requirements.