Medical Front Desk - Float

Vancouver Clinic; Avenue (MD); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

medical

dental

vision

life insurance

AD&D

long term disability

health savings account

flexible spending account

employee assistance program

multiple supplemental benefits

401k retirement plan

Job summary

Vancouver Clinic is seeking a Front Desk Representative – Float to join our registration team. You will deliver friendly, professional service to patients and families, collect co-pays, gather insurance information, and help schedule appointments.

Responsibilities include answering phone calls, welcoming patients, and coordinating with clinic staff in a fast-paced environment. A high school diploma and customer service experience are required, with Epic experience preferred; strong keyboarding

Qualifications

• High School Diploma or equivalent required.
• Minimum of 1 year of customer service experience required.
• Minimum of 1 year of medical front office experience preferred.
• Experience with Epic preferred.
• Excellent phone skills and customer service behaviors.
• Strong computer keyboarding skills required.

Responsibilities

• Providing excellent customer service to our patients by welcoming and greeting patients and their families, collecting co-pays, obtaining and completing insurance information, answering phone calls, and scheduling appointments.
• If you can multitask, work well with others as part of a team, and maintain a positive attitude while working in a fast-paced environment, we want you on our team!

Skills

Customer service

Phone skills

Keyboarding

Multitasking

Education

High School Diploma or equivalent

Tools

Epic

Job description

Role Description

Vancouver Clinic is looking for a Front Desk Representative – Float to join our registration team. To be successful in this role you will need a friendly demeanor, great attitude, and the desire to make a positive impact on our patients. Responsibilities can include providing excellent customer service to our patients by welcoming and greeting patients and their families, collecting co-pays, obtaining and completing insurance information, answering phone calls, and scheduling appointments. If you can multitask, work well with others as part of a team, and maintain a positive attitude while working in a fast-paced environment, we want you on our team!

Responsibilities

• Providing excellent customer service to our patients by welcoming and greeting patients and their families, collecting co-pays, obtaining and completing insurance information, answering phone calls, and scheduling appointments.
• If you can multitask, work well with others as part of a team, and maintain a positive attitude while working in a fast-paced environment, we want you on our team!

Requirements

• High School Diploma or equivalent required.
• Minimum of 1 year of customer service experience required.
• Minimum of 1 year of medical front office experience preferred.
• Experience with Epic preferred.
• Excellent phone skills and customer service behaviors.
• Strong computer keyboarding skills required.

Location and Schedule

Location: Float between Vancouver Clinic locations

Schedule: Variable shifts Monday through Friday, with hours scheduled between 8:00 a.m. and 11:30 p.m.

Compensation & Pay

• Hiring range generally between $18.00/hour to $21.37/hour, and placement in the range depends on an evaluation of experience.
• Float Differential $3.08/hour
• Pay Range: $17.31 - $24.24

Benefits

• medical
• dental
• vision
• life insurance
• AD&D
• long term disability
• health savings account
• flexible spending account
• employee assistance program
• multiple supplemental benefits (voluntary life, critical illness, accident, hospital indemnity, identity theft protection, legal services, etc.)
• 401k retirement plan, along with an employer matching contribution up to 4%

Diversity & Inclusion

Vancouver Clinic is proud to be an Equal Opportunity Employer. Vancouver Clinic does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, gender identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Eligibility & Compliance

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Other Conditions

Vancouver Clinic is an alcohol and drug-free workplace. Offers are contingent on successful completion of background screen and immunization requirements.

Culture

Vancouver Clinic CARES! Compassion. Advocacy. Respect. Excellence. Safety.

Vancouver Clinic offers care across a wide range of medical decisions. This includes care and opinions on vaccinations, reproductive health, end-of-life decision-making, and gender affirming treatment. The ability to work, with or without reasonable accommodation, with a diverse population of patients and colleagues seeking or considering care in all areas is an essential function of all positions at the Clinic. This position may require that employees have and maintain an activated smartphone that receives text messaging and/or ability to have a required app such as authenticator apps as some job functions require use of multi-factor authentication (MFA).

The above information is intended to indicate the general nature and level of work required in this position. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities, and qualifications required of those assigned to this job. We offer a competitive Total Rewards Program. Eligibility for benefits is dependent on factors such as position type and FTE. Benefit-eligible employees qualify for benefits beginning on the first of the month following one month of employment. Vancouver Clinic offers medical, dental, vision, life insurance, AD&D, long term disability, health savings account, flexible spending account, employee assistance program, and multiple supplemental benefits (voluntary life, critical illness, accident, hospital indemnity, identity theft protection, legal services, etc.). We also offer a 401k retirement plan, along with an employer matching contribution up to 4%. Compensation packages and time off programs vary and are dependent on factors such as department, position type, primary work state and FTE.