Medical Front Desk & Appointment Specialist

SMG Brand; Jefferson City (TN); On-site; USD 30,000 - 36,000; Full time

Job summary

Summit Medical Group's TN Valley Primary Care division is seeking a Phone Operator to answer incoming calls promptly, courteously and helpfully. This is a full-time, on-site opportunity in Jefferson City, TN, with hours Monday–Friday 8:00am–5:00pm and occasional Saturdays.

Responsibilities include directing calls, recording messages, scheduling appointments, and providing general clinic information. You will also communicate emergencies per procedure, update the directory, and maintain

Qualifications

• Minimum 1 year of experience answering phones and scheduling in a medical office.
• Working knowledge of medical terminology and computer skills.
• Proficiency with MS Office, Outlook and EHR systems.

Responsibilities

• Directs all calls to appropriate areas/extensions.
• Records messages accurately and prompts for pertinent information.
• Schedules patient appointments using established procedures.
• Communicates general clinic information when appropriate.
• Responds to emergency calls according to procedure.
• Uses paging system as required.
• Maintains telephone directory and extension listings.
• Attends meetings as required.
• Maintains confidentiality of information.
• Performs related work as assigned.

Skills

Phone handling

Appointment scheduling

Medical terminology

MS Office

EHR familiarity

Education

High School Diploma

Tools

Outlook

EHR software

Job description

Summit Medical Group's TN Valley Primary Care division is seeking a Phone Operator to answer incoming calls promptly, courteously and helpfully. This is a full-time, on-site opportunity in Jefferson City, TN, with hours Monday–Friday 8:00am–5:00pm and occasional Saturdays.

Responsibilities include directing calls, recording messages, scheduling appointments, and providing general clinic information. You will also communicate emergencies per procedure, update the directory, and maintain