On-Site Patient Care Phone Operator (Full-Time)

Summit-Medical-Group,-P.l.l.c.; Jefferson City (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Summit Medical Group's TN Valley Primary Care Division in Jefferson City, TN is hiring a Phone Operator to answer incoming calls in a prompt, courteous manner. This is a full-time, on-site role from Monday to Friday 8:00am–5:00pm with occasional Saturday shifts.

You will direct calls, record messages, schedule patient appointments, provide clinic information, and maintain confidentiality. Strong communication, basic computer skills, and familiarity with medical terminology and EHR are required.

Qualifications

• Minimum 1 year experience answering phones and scheduling in a medical office/clinic.
• Working knowledge of medical terminology, computer skills, MS Office, Outlook, and EHR.
• Ability to work effectively with physicians, patients, staff and the public.

Responsibilities

• Directs all calls to appropriate areas/extensions.
• Records messages accurately and prompts callers for pertinent information.
• Schedules patient appointments using established procedures.
• Communicates general clinic information when appropriate.
• Responds to emergency calls according to procedure.

Skills

Phone etiquette

Scheduling appointments

Medical terminology

MS Office

Outlook

EHR

Education

High School Diploma or equivalent

Tools

MS Office

Outlook

EHR

Job description

Summit Medical Group's TN Valley Primary Care Division in Jefferson City, TN is hiring a Phone Operator to answer incoming calls in a prompt, courteous manner. This is a full-time, on-site role from Monday to Friday 8:00am–5:00pm with occasional Saturday shifts.

You will direct calls, record messages, schedule patient appointments, provide clinic information, and maintain confidentiality. Strong communication, basic computer skills, and familiarity with medical terminology and EHR are required.