Medical Front Desk

OrthoLA; Thibodaux (LA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(K) with company match

Paid time off (PTO)

Paid holidays

Employee perks

Job summary

OrthoLA is seeking a front desk representative to greet patients, handle check-in/check-out, verify insurance, collect copays, and schedule follow-ups. This in-person role supports patient flow and accurate data entry in EMR systems, contributing to smooth clinic operations.

The position is full-time, non-exempt, based in Thibodaux, LA, with typical Monday–Friday hours. Experience with medical scheduling systems is a plus, and OrthoLA emphasizes equal opportunity employment.

Qualifications

• High school diploma or GED required.
• Experience in an office role (medical office preferred).
• Familiarity with medical scheduling systems is a plus.

Responsibilities

• Welcomes patients and visitors at entry.
• Assist with patient checkin/checkout and scheduling.
• Verify insurance and collect copays/deductibles.
• Enter demographics into EMR and practice management systems.
• Maintain reception area neat and orderly.
• Other related duties as assigned.

Skills

Excellent communication

Customer service

Professional dependable

Organized multitasking

Medical terminology

HIPAA confidentiality

Typing and phones

Education

High school diploma or GED

Medical office experience

Familiarity with scheduling systems

Job description

The front desk representative facilitates patient care at point-of-entry for all clinical locations. The primary responsibility of this position is patient intake.

Duties/Responsibilities:

• Welcomes patients and visitors upon entry into the clinic.
• Assists with patient checkin/checkout.
• Verify insurance.
• Collects copays and deductibles.
• Enters patient demographics into EMR and practice management systems.
• Schedules followup appointments.
• Maintains reception area in a neat and orderly condition.
• Other related duties as assigned.

Required Skills/Abilities:

• Excellent communication and interpersonal skills.
• Strong customer service skills with a focus on patient satisfaction.
• Professional, dependable, and maintains positive attitude in fastpaced environment.
• Organized and able to multitask to facilitate efficient workflow.
• Knowledgeable of medical terminology and general medical practice operations.
• Knowledge of HIPAA regulations and ability to maintain patient confidentiality.
• Basic office skills such as typing, filing, and operating phones.

Education and Experience:

• High school diploma or GED required.
• Experience in office role (medical office preferred).
• Familiarity with medical scheduling systems is a plus.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

Benefits:

• Health, dental, vision, disability, and life insurance, 401(K) with company match, PTO, paid holidays, employee perks.

This is an in-person position located in Thibodaux, LA. This is a full-time, non-exempt position. Typical schedule is Monday-Friday.

OrthoLA is an equal opportunity employer.