Medical Equipment Setup, CSR

American HomePatient; Gainesville (FL); On-site; USD 38,000 - 50,000; Full time

Job summary

Lincare is seeking a field-based technician to set up CPAP/RAD equipment and manage supply orders for patients in their homes. The role includes patient education on safe equipment use, equipment cleaning, and maintaining records in accordance with company policies.

The position requires a high school diploma, a valid driver’s license, and completion of the company Equipment Certification Program. You will participate in on-call duties and travel to patient homes as needed.

Qualifications

• Must have a high school diploma or equivalent.
• Valid driver's license required.
• Completion of company's Equipment Certification Program.

Responsibilities

• Performs CPAP/RAD setups in a timely and professional manner.
• Cleans rental equipment and maintains warehouse organization.
• Monitors CPAP/RAD and mdINR compliance and follows up with non-compliant patients.
• Manages patient requests for CPAP/RAD supplies, including insurance verification and shipping arrangements.
• Participates in on-call responsibilities as needed and represents the company professionally.
• Requires use of personal vehicle for in-field visits.

Skills

Interpersonal skills

Computer literacy

Instruction comprehension

Education

High school diploma

Driver's license

Equipment Certification Program

Job description

This employee will set up CPAPs, Respiratory Assist Devices (RADs), maintain CPAP/RAD Compliance, manage CPAP/RAD supplies/inquiries/orders, call mdINR missed appointments, manage Oximetry process, and complete all other tasks assigned/related to the functionality of the center.

Job Responsibilities:

• Performs CPAP/RAD setups in a timely and professional manner
  • May also perform setup of oxygen equipment and other DME in patients' homes as well
  • This includes completion of all required documentation, instructs patient on the safe and proper use of equipment
• Cleans rental equipment when returned to the center, in accordance with policies and procedures
  • Maintain cleanliness and organization of warehouse/storage area
• Monitors CPAP/RAD Compliance report and follows up with non-compliant patients
• Receives and responds to patient requests for CPAP/RAD supplies, including insurance verification, confirmation of the specific supplies needed, and arranging for them to be shipped to the patient
• Monitors mdINR Compliance report and follows up with non-compliant patients
• Manage the center's oximetry process
• Follows applicable policies and procedures of the company, including those in the Safety & Regulatory Manual including but not limited to General Safety, OSHA, and Emergency Planning
• Responsible for participating in on-call responsibilities for the center
  • The frequency of participation will depend on the size of the center and the number of employees sharing the responsibility
• Represents the company through professional personal appearance, patient care activities
• May serve as a backup to other employees for vacation, illness, or other periods of absenteeism
• Requires use of personal vehicle and a valid driver's license

Qualifications.

• Must have good interpersonal, verbal, and written communication skills
• Must be computer-literate
• Must be able to read and interpret instructions and effectively communicate them to patients

Education and Experience:

• Must have a high school diploma or equivalent
• Valid driver's license
• Completion of company's Equipment Certification Program

Physical Demands:

The employee must occasionally lift and/or move up to 25 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.

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Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Because Lincare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/Disabled/Veterans