Medical Equipment Customer Service Representative

Quipt Home Medical; Livonia (MI); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is looking for a dedicated Medical Equipment Customer Service Representative to join their team. In this vital role, you will assist patients in navigating their medical equipment needs, ensuring timely communication and support. Your responsibilities will include processing patient information, coordinating with billing departments, and providing technical assistance. This position offers a chance to make a meaningful impact on patients' lives while working in a supportive environment. If you are organized, self-motivated, and possess strong communication skills, this opportunity is perfect for you.

Benefits

Generous paid time off

Paid holidays

Overtime pay

Employee discount program

401k

Medical, dental, and vision insurance

Life insurance

Disability benefits

Mental health programs

Qualifications

• High school diploma or GED required; experience with medical equipment preferred.
• Skills in communication, problem-solving, and multi-tasking are essential.

Responsibilities

• Assist with patient information intake and coordinate paperwork for billing.
• Communicate with patients and referral sources to address questions and concerns.
• Maintain accurate records and ensure compliance with company standards.

Skills

Effective communication in English

Mathematical calculations

Multi-tasking

Time-management

Problem-solving

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Office equipment (fax, copier, printer)

Job description

Medical Equipment Customer Service Representative

About Rotech: Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high-quality medical products, services, and outstanding customer care through hundreds of locations across 45 states.

Overview and Responsibilities

Job Summary: We are seeking a dedicated Customer Service Representative to join our team. In this position, you are responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients/clients, co-workers, and referral sources as it relates to patient services and third-party reimbursement.

Essential Job Duties and Responsibilities:

1. Assists with updating respiratory grid.
2. Clears previous day's route and checks all paperwork for accuracy and completeness.
3. Communicates with patients/clients and referral sources both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner.
4. Completes SOPs/CMNs and documents on tracking log.
5. Complies with all applicable company policies and procedures to meet JCAHO and company standards.
6. Coordinates all patient information, processes paperwork, including preparation of file for Billing Department, and completes batch reports for UPS deliveries.
7. Maintains referral log.
8. Monitors office supplies.
9. Prepares deposit for location on a weekly basis.
10. Prepares invoices for next day routes.
11. Processes paperwork-confirms tickets, inputs new patient set-ups, and assembles charts.
12. Provides service for all retail/walk-in equipment requests.
13. Provides technical assistance to customers.
14. Verifies Medicare, Medicaid, and private insurance coverage information.
15. Works with outside agencies to resolve customer issues.
16. May be required to cover on call, drive a company vehicle, and make deliveries to patient's homes.
17. Performs other duties as assigned.

Qualifications:

Employment is contingent on background investigation (company-wide) and drug screen (when applicable for the position). Valid driver's license in state of residence with a clean driving record (when applicable for the position).

Required Education and/or Experience:

1. High school diploma or GED equivalent, required.

Preferred Education and/or Experience:

1. Experience with medical equipment, preferred.
2. Experience with medical billing practices and of billing reimbursement, preferred.
3. Experience in medical field and administrative record management, preferred.
4. One year of related work experience, preferred.
5. Medical terminology, preferred.

Skills and Competencies:

1. Accurately perform simple mathematical calculations.
2. Effectively communicate in English; both oral and written.
3. Interpret a variety of communications (verbal, non-verbal, written, listening, and visual).
4. Maintain confidentiality, discretion, and caution when handling sensitive information.
5. Multi-task along with attention to detail.
6. Self-motivation, organized, time-management, and deductive problem-solving skills.
7. Work independently and as part of a team.

Machines, Equipment and Technical Abilities:

1. Email transmission and communication.
2. Internet navigation and research.
3. Microsoft applications; Outlook, Word, and Excel.
4. Office equipment; fax machine, copier, printer, phone, and computer and/or tablet.

Physical Demands:

1. Lift and carry office equipment at times.
2. Requires lifting (minimum of 35 pounds) and transporting of patient equipment.
3. May be required to cover on call, drive a company vehicle, and make deliveries to patient's homes.
4. Requires contact with patients and equipment with potential exposure to contagious pathogens.
5. Requires sitting, walking, standing, talking, and listening.
6. Requires close vision to small print on computer and/or tablet and paperwork.

Benefits:

Generous paid time off and paid holidays, overtime pay for non-exempt hourly positions based on business needs, commission for Account Executives, fixed and variable rate car reimbursement for Area Managers and Account Executives, employee discount program, employee recognition program, bonus and incentive opportunities, mileage reimbursement (when applicable for the position), telephone reimbursement (when applicable for the position), EAP, 401k, medical, prescription, dental and vision, HSA and FSA/Dependent Care FSA, life insurance, disability, accidental death, identity protection and legal services, mental health programs, and healthcare savings solutions programs.

Make the right move and submit your resume today! The hiring manager reviews resumes and contacts applicants that have related experience to the applied position. To view the status of a position that you submitted your profile to, sign into your account. All positions are posted for a minimum of 5 days and positions are opened until filled with a qualified applicant, generally no greater than 200 days. We appreciate your interest in Rotech Healthcare Inc.

Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment, and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where Rotech has employees.