Medical Equipment Customer Service Representative

Rotech Healthcare; Hudson (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Medical Equipment Customer Service Representative. This role involves managing patient information, assisting with billing, and ensuring compliance with company standards. Ideal candidates will possess strong communication skills and have a background in medical equipment or billing. Join a team that empowers patients and enhances their quality of life through exceptional service and support. This position offers a dynamic work environment with opportunities for growth and development in the healthcare field.

Benefits

Paid Time Off

Holidays

Overtime

Commissions

Mileage Reimbursements

Insurance Options

Retirement Plans

Wellness Programs

Qualifications

• Experience with medical equipment and billing preferred.
• One year of related work experience preferred.

Responsibilities

• Manage patient information related to durable medical equipment.
• Communicate with patients and referral sources regarding services.
• Ensure compliance with company policies and standards.

Skills

Communication Skills

Multitasking

Attention to Detail

Organizational Skills

Education

High School Diploma or GED

Job description

Medical Equipment Customer Service Representative

Join to apply for the Medical Equipment Customer Service Representative role at Rotech Healthcare.

About Rotech: Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We help patients lead more comfortable and productive lives by engaging them in their care and empowering them to manage their health at home. Rotech operates across 45 states with hundreds of locations, offering high-quality medical products, services, and customer care. For more information, visit Rotech.com.

Overview and Responsibilities

Job Summary: We are seeking a dedicated Customer Service Representative responsible for managing patient information related to durable medical equipment and respiratory products. This includes communication with patients, clients, co-workers, and referral sources regarding patient services and third-party reimbursements.

Essential Duties and Responsibilities:

1. Assist with updating respiratory grid and verifying paperwork accuracy.
2. Communicate with patients and referral sources to address questions and concerns.
3. Complete SOPs/CMNs and document on tracking logs.
4. Ensure compliance with company policies and standards.
5. Coordinate patient information, process paperwork for billing, and prepare reports.
6. Maintain referral logs and monitor office supplies.
7. Prepare deposits and invoices, process paperwork, and manage patient charts.
8. Provide service for retail/walk-in equipment requests and technical assistance.
9. Verify insurance coverage and collaborate with outside agencies to resolve issues.
10. May be required to cover on-call duties, drive a company vehicle, and make home deliveries.

Qualifications:

• High school diploma or GED.
• Preferred: experience with medical equipment, billing, or in the medical field.
• One year of related work experience preferred.
• Valid driver’s license with a clean record (if applicable).

Skills and Competencies:

• Strong communication skills in English.
• Ability to handle sensitive information discreetly.
• Effective multitasking and attention to detail.
• Self-motivated, organized, and able to work independently or in a team.

Physical Demands:

• Lift and transport equipment (minimum 35 pounds).
• Potential exposure to contagious pathogens.
• Requires sitting, standing, walking, and visual acuity.

Benefits:

Includes paid time off, holidays, overtime, commissions, mileage and telephone reimbursements, insurance options, retirement plans, and wellness programs.

Additional Information:

Employment is contingent upon background checks and drug screening. The position may require on-call work, driving, and home visits. Rotech is an Equal Opportunity Employer.