Medical Equipment Customer Service Representative

Rotech Healthcare; Charlotte (NC); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare company is seeking a dedicated Medical Equipment Customer Service Representative. The role involves managing patient information related to medical equipment, providing excellent customer service, and ensuring compliance with company standards. Candidates should have strong communication skills, organizational abilities, and a high school diploma or GED. Experience in the medical field is preferred.

Qualifications

• Preferred: experience with medical equipment, billing, or administrative record management.
• At least one year of related work experience.

Responsibilities

• Assist with updating respiratory grid and checking paperwork for accuracy.
• Communicate with patients/clients and referral sources to address questions.
• Process paperwork and confirm tickets for new patient setups.

Skills

Effective communication

Organization

Self-motivation

Teamwork

Confidentiality

Multitasking

Accurate math

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Email

Internet

Job description

Medical Equipment Customer Service Representative

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About Rotech

Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We help patients lead a more comfortable and productive life by engaging them in their care and empowering them to manage their health at home. Rotech offers high-quality medical products, services, and outstanding customer care through hundreds of locations across 45 states. For more information, visit our company homepage Rotech.com.

Overview and Responsibilities

Job Summary: We are seeking a dedicated Customer Service Representative to join our team. You will be responsible for tasks and communication related to patient information concerning durable medical equipment and respiratory products and supplies, interacting with patients/clients, co-workers, and referral sources related to patient services and third-party reimbursement.

Essential Job Duties and Responsibilities:

1. Assist with updating respiratory grid.
2. Clear previous day's route and check all paperwork for accuracy and completeness.
3. Communicate with patients/clients and referral sources both verbally and in writing to address questions and concerns promptly.
4. Complete SOPs/CMNs and document on tracking log.
5. Comply with all applicable policies and procedures to meet JCAHO and company standards.
6. Coordinate all patient information, process paperwork for Billing Department, and complete batch reports for UPS deliveries.
7. Maintain referral log.
8. Monitor office supplies.
9. Prepare deposits and invoices as required.
10. Process paperwork, confirm tickets, input new patient setups, and assemble charts.
11. Provide service for retail/walk-in equipment requests.
12. Offer technical assistance to customers.
13. Verify Medicare, Medicaid, and private insurance coverage.
14. Work with outside agencies to resolve customer issues.
15. May be required to cover on call, drive a company vehicle, and make home deliveries to patients.

Additional requirements include regular attendance, ability to work cooperatively, polite interaction with patients and referral sources, multitasking, and performing other duties as assigned.

Qualifications:

• Background investigation and drug screening as applicable.
• Valid driver’s license with a clean record (if applicable).

Required Education and/or Experience:

• High school diploma or GED.
• Preferred: experience with medical equipment, billing, medical field, or administrative record management, and at least one year of related work experience.

Skills and Competencies: Accurate math, effective communication, confidentiality, multitasking, organization, self-motivation, and teamwork.

Machines and Technical Skills: Email, internet, Microsoft Outlook, Word, Excel, and basic office equipment.

Physical Demands: Lifting up to 35 pounds, potential for home visits, and contact with patients and equipment, requiring sitting, standing, and visual acuity.