Dispatch Coordinator

Performance-Home-Medical; Kent (WA); Hybrid; USD 48,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

AD&D

401k

Employee Assistance Program

8 paid holidays

Job summary

Performance Home Medical is seeking a motivated Dispatch Coordinator to join the Operations Team. The role involves routing daily deliveries, coordinating with service technicians, and ensuring timely communication with patients and staff. A background in medical equipment is a plus, with training provided.

The position supports a hybrid on-site/remote schedule to adapt to the company’s operational needs. Successful candidates will be detail-oriented, reliable, and able to multitask in a

Qualifications

• Must be responsible, reliable, detail oriented and able to multitask in a fast-paced environment.
• Good people skills to interact with patients and colleagues across departments.
• Background in medical equipment is a plus, but training is provided.

Responsibilities

• Coordinate daily deliveries and deploy drivers to handle same-day and emergent orders.
• Communicate with Customer Service to schedule deliveries and report delays or issues.
• Assist in cleaning/processing of equipment and ensure proper labeling and storage in warehouse.
• Perform minor repairs on equipment to ensure safe operation and document repairs.
• Route service technicians for on-site preventive maintenance of PHM equipment.
• Maintain vehicle files and concentrator check logs for compliance.
• Troubleshoot product-related issues and provide timely operational support.

Skills

Detail oriented

Multitasking

People skills

Reliable

Education

High school diploma or equivalent

Tools

Medical equipment knowledge

Job description

Performance Home Medical has been a leader in providing quality products and services since 1995.At Performance Home Medical, our patients come first. Using the latest technology and best clinical support, we help our patients take control of their conditions and live longer and healthier.We are seeking a motivated, high energy, individual to join our Operations Team as a Dispatch Coordinator. As a Dispatch Coordinator you must be responsible, reliable, detail orientated and can multitask in a fast-paced environment. You must also have good people skills to deal with patients and peers amongst several departments. A background in medical equipment preferred but we will train the right candidate. This position may offer a hybrid work schedule, combining both on-site and remote work to provide flexibility while supporting operational needs.We’ve got a fun, positive, performance-oriented team with a great culture and offer an extensive benefits package including Medical, Dental, Vision, Life, AD&D, 401k, EAP, 8 paid holidays and more. We also offer a comprehensive onboarding and training program to help ensure your success.Job descriptions and needs would entail but not limited to:Routing of daily deliveries to Delivery Technicians and re-deploys drivers throughout the day to effectively manage all same day and emergent orders received.Coordinates deliveries, services and shipments with Customer Service Representatives as needed to schedule, provide delivery expectations and assure effective communication of any delays, issues or required assistance needed to provide timely delivery per policy.Responsible to assist in equipment cleaning and processing of dirty equipment including proper labeling and storage in the warehouse. Documents per policy.Makes minor repairs to equipment as needed to assure safe operation of equipment and documents repairs per policy. Attends manufacturer training on any new product that is to be repaired on site.Routes the service Delivery Technicians in performing the in-home preventative maintenance program for PHM owned equipment that requires regularly scheduled Maintenance.Maintain and organize accurate vehicle files and related documentation.Oversee and update concentrator check logs to ensure compliance and proper tracking.Reconcile all outstanding stops, ensuring timely follow-up and resolution.Troubleshoot product-related issues and provide timely support to ensure smooth operations.Great communication skills, both verbal and writtenDetail orientated & the ability to work in a fast paced environmentKnowledge of medical equipment a plusKnowledge of geographic area a plusGood customer service skills