Medical Device Logistics Representative

Medartis AG; United States; On-site; USD 42,000 - 56,000; Full time

Job summary

Medartis AG in the United States is seeking a Field Asset Representative to support the sales force by coordinating shipment and movement of sets between customers, sales reps, and distributor sites. This onsite role requires strong communication and organizational skills.

You will handle shipping labels, tracking, and data communication, while building relationships with internal teams and external customers.

Qualifications

• Customer service experience required.
• High School Diploma or equivalent required.
• Authorized to work in the United States.

Responsibilities

• Manage customer set requests and coordinate shipment between customers, sales reps and distributor sites.
• Respond to service requests from customers and sales team within set timelines.
• Communicate clearly via email and phone with internal and external customers.
• Pick, pack, and ship orders and verify shipping data as required.

Skills

Customer service

Organizational skills

Communication

Data analysis

MS Excel

Education

High School Diploma

Tools

SAP

Job description

Please note: This is an onsite position located in Warsaw, Indiana with working hours of 11AM-8PM EST
At Medartis, we combine innovative solutions with skilled professionals to be the provider of choice in orthopaedics. Founded in 1997 and headquartered in Basel, Switzerland, the Medartis Group is one of the world's leading manufacturers and providers of medical devices for the surgical fixation of bone fractures in the upper and lower extremities, as well as the craniomaxillofacial region. The company employs around 1,400 people across its 13 locations and sells its products in over 50 countries worldwide.
The Field Asset Representative is responsible for supporting the Medartis Sales Force by managing all aspects of set requests in a timely and accurate manner. This includes coordinating the shipment and movement of sets between Medartis customers, sales reps, and distributor sites. The role also involves providing shipping labels, tracking, movement and monitoring all field sets. Working closely with our external customers, internal customers (sales), logistics, and distribution teams, this role serves as the initial contact point for our customers and our sales team for all set needs. The position requires the ability to develop strong working relationships with all customers.

Your responsibilities

• Managing difficult customer situations and promptly resolving their needs
• Responding to customer and sales team requests for service and assistance within set timelines
• Ability to work in a fast-paced environment, prioritizing competing demands, or unexpected events
• Demonstrating strong, professional, and respectful communication via email and phone with both internal and external customers
• Writing clear and informative communications while maintaining accuracy
• Displaying willingness to make decisions, using accurate judgment, and providing support and reasoning for decisions
• Gathering and researching data, and using intuition and experience to resolve issues
• Monitoring company assets with cross functional communication between teams
• Performing customer set reservations and communicating shipping data to the customer as required
• Picking, packing, shipping and verifying orders as required
• All other tasks assigned by manager based on business needs
• Customer service experience required
• Experience in a medical device environment preferred
• Excellent interpersonal skills; excellent communication skills (oral and written)
• Works with a sense of urgency
• Highly organized and able to prioritize tasks on time
• Must have the ability to develop strong working relationships throughout all internal/external levels of the organization
• Ability to work in a matrix environment and team structure
• Strong quantitative and analytical skills; able to calculate figures and amounts
• High School Diploma or equivalent required
• Proficient computer skills, specifically with Microsoft Office products
• Proficiency with MS Excel and data analysis preferred
• Experience with SAP or other major ERP system preferred
• Authorized to work in the United States and successfully pass a background check and drug screening

What we offer

This is an integral, responsible and diversified role with a focus on quality and service provision in a rapidly growing, international company.

For further information please visit our Website www.medartis.com .