Field Asset Representative

Medartis Inc. - United States; Warsaw (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

Medartis Inc. in the United States seeks a Field Asset Representative to support the Sales Force by coordinating the shipment and movement of sets, providing shipping labels, tracking, and serving as the primary contact for customers and the sales team.

The role requires 3+ years of customer service experience, strong communication and organizational skills, and proficiency with SAP or ERP systems; MS Excel experience is preferred. A fast-paced, international environment awaits.

Qualifications

• 3+ years of customer service experience required.
• Experience in a medical device environment is a plus.
• Detail-oriented and well-organized.
• Excellent interpersonal and written/oral communication skills.
• Ability to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Manage difficult customer situations and resolve needs promptly.
• Respond to requests for service within set timelines.
• Process set requests received via email with urgency.
• Coordinate shipment and movement of sets between customers, sales reps and distributor sites.
• Provide shipping labels, tracking, and monitor field sets.
• Communicate clearly with internal and external customers via email and phone.
• Support inventory movement and maintain confidentiality and professional communication.

Skills

Customer service

Communication

Time management

Organizational skills

MS Excel

Data analysis

SAP familiarity

MS Office

Detail oriented

Independent worker

Education

High School Diploma

Tools

SAP

Job description

At Medartis, we combine innovative solutions with skilled professionals to be the provider of choice in orthopaedics. Founded in 1997 and headquartered in Basel, Switzerland, the Medartis Group is one of the world's leading manufacturers and providers of medical devices for the surgical fixation of bone fractures in the upper and lower extremities, as well as the craniomaxillofacial region. The company employs around 1,400 people across its 13 locations and sells its products in over 50 countries worldwide.

The Field Asset Representative is responsible for supporting the Medartis Sales Force by managing all aspects of set requests in a timely and accurate manner. This includes coordinating the shipment and movement of sets between Medartis customers, sales reps, and distributor sites. The role also involves providing shipping labels, tracking, movement and monitoring all field sets. Working closely with our external customers, internal customers (sales), logistics, and distribution teams, this role serves as the initial contact point for our customers and our sales team for all set needs. The position requires the ability to develop strong working relationships with all customers.

Your Responsibilities

• Managing difficult customer situations and promptly resolving their needs
• Responding to customer and sales team requests for service and assistance within set timelines
• Accurately processing set requests received via email with a sense of urgency
• Ability to work in a fast-paced environment, swiftly adapting to changes, competing demands, or unexpected events
• Demonstrating strong, professional, and respectful communication via email and phone with both internal and external customers
• Writing clear and informative communications while maintaining accuracy
• Focusing on conflict resolution rather than assigning blame, maintaining confidentiality, listening to others without interrupting, keeping emotions in check, being open to others' ideas, and trying new things
• Displaying willingness to make decisions, exercising sound and accurate judgment, and providing support and reasoning for decisions, while also involving appropriate people in the decision-making process and making timely decisions
• Synthesizing complex and diverse information, gathering and researching data, and using intuition and experience to resolve issues
• Monitoring and supporting customers and sales team with movement of inventory
• Demonstrating original thinking and creativity, meeting challenges with resourcefulness, generating suggestions for improving work, developing innovative approaches and ideas, and presenting information in a manner that captures others' attention
• Performing customer set reservations and communicating shipping data to the customer as required
• Picking, packing, shipping and verifying orders as required

Your Qualifications

• 3+ years of customer service experience or equivalent required
• Experience in a medical device environment is a plus
• Detail-oriented and good organizational skills required
• Excellent interpersonal skills; excellent communication skills (oral and written)
• Sharp attention to detail
• Works with a sense of urgency
• Highly organized and able to prioritize tasks and time
• Strong customer service orientation (internal & external)
• Must have the ability to develop strong working relationships throughout all internal/external levels of the organization
• A self-starter with the ability to work independently and autonomously
• Ability to work in a matrix environment and team structure
• Strong quantitative and analytical skills; able to calculate figures and amounts
• Demonstrated time management, planning and organizing skills
• Able to multi-task on various tasks and manage time effectively
• High School Diploma or equivalent required
• Proficient computer skills, specifically with Microsoft Office products
• Proficiency with MS Excel and data analysis preferred
• Experience with SAP (strongly preferred) or other major ERP system

This is an integral, responsible and diversified role with a focus on quality and service provision in a rapidly growing, international company.