Medical Device Field Service Engineer – Austin Area

Siemens Healthineers; Austin (TX); On-site; USD 64,000 - 88,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Disability insurance

Paid parking/public transportation

Paid time off

Job summary

Siemens Healthineers in Austin, TX is seeking a Customer Service Engineer II to service diagnostic equipment and perform installations, troubleshooting, and preventative maintenance with minimal supervision. You will train operators, manage territory budgets, and oversee assets including a company car and tools.

The role emphasizes strong customer relations, technical proficiency across electrical and software systems, and the ability to work in a fast‑paced healthcare environment while adhering

Qualifications

• Minimum high school diploma; technical Associates Degree or equivalent preferred.
• Must be proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting.
• Proficiency in all necessary network applications and tools (including but not limited to eVO, mButler, MS Office applications, Concur, NAM Customer Service website—Engineer Tools).
• 3+ years' experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments needed.
• Valid driver's license, ability to drive independently day and night, and good driving record required.
• Physical Requirements: Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone.

Responsibilities

• You will be servicing Medical Device diagnostic Equipment in the Austin,Tx area. Customer Service Engineer Level based on prior experience.
• You will be responsible for installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision.
• You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
• You will manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management.
• You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc.
• Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.

Job description

Siemens Healthineers in Austin, TX is seeking a Customer Service Engineer II to service diagnostic equipment and perform installations, troubleshooting, and preventative maintenance with minimal supervision. You will train operators, manage territory budgets, and oversee assets including a company car and tools.

The role emphasizes strong customer relations, technical proficiency across electrical and software systems, and the ability to work in a fast‑paced healthcare environment while adhering