Medical Concierge-Forest Hills

Kaizen Lab Inc.; Pittsburgh (Allegheny County); On-site; USD 35,000 - 45,000; Full time

Job summary

Kaizen Lab Inc. is seeking a highly motivated customer service specialist with medical knowledge for their wellness team in Pittsburgh. The role involves coordinating primary care and working closely with residents to ensure effective communication with healthcare providers. This full-time position is ideal for LPNs or Medical Assistants looking to make a meaningful impact in senior living.

Qualifications

• High school diploma required.
• Medical Assistant Certificate or LPN licensure required.
• Knowledge of physiology and psychology of older adults.

Responsibilities

• Coordinate day-to-day operations of the primary care clinic.
• Work with residents to establish self-management goals.
• Manage and maintain electronic files for residents.

Skills

Medical terminology

Healthcare knowledge

Communication

Education

High school diploma

Medical Assistant Certificate

Job description

Looking for a highly motivated customer service specialist with previous medical knowledge!!

Full Time Position –Monday through Friday, day shift

LPN or Medical Assistants highly encouraged to apply

Know you belong.

Being diverse and inclusive isn’t new to us. These values have been at the heart of our culture for 35 years. We are better because our Associates have unique backgrounds and experiences. We hire the best, empower them to grow, and celebrate all.

Why Juniper?

Whether you’re a seasoned leader who is excited to share your expertise or are looking to grow into your first leadership position, Juniper is a wonderful place to connect your passion with purpose.

If you’re excited about challenging the status quo of the senior living industry and contributing to an organization that is built on a culture of innovation, Juniper offers rich opportunity for a fulfilling career.

Our team approach, mentorships, and hands-on support from home office leadership provide a foundation for you to succeed and grow in meaningful ways.

Role:Crucial component to the Juniper Village Wellness Staff. The Medical Concierge helps streamline the process and communication flow for primary care providers, ancillary services, therapies, community team, resident and family.

Responsibilities:

Primary Care Clinic Day Coordination:

· Reviews resident schedule and develops list of residents to be seen each day maintaining an efficient work flow of clinic; takes vitals including weight, blood pressure, pulse, temperature, and documents; provides new paperwork/orders to practitioner and assists as needed.

Health Quarterbacking/Coaching:

· Works 1:1 with residents and/or families to establish self-management goals; schedules appointments and conducts follow-up visits as needed; reminds residents of appointments prior to appointments and coordinates transportation; works with Wellness Team to communicate any resident follow-up needs.

Administration:

· Sets up new residents and maintains existing residents’ electronic files – ensuring all related/required reports, releases, and labs are filed prior to appointments; audits charts monthly to ensure accuracy; reviews and updates insurance information as needed; reviews insurance payment options with residents, families, and providers

· Schedules outside appointments as needed, maintains exam room supplies in clinic; triage and processes messages from residents and front office staff for physicians; works as QMAP as needed.

Requirements:

· High school diploma

· Medical Assistant Certificate or LPN licensure (required)

· Knowledge of healthcare field, medical terminology, physiology and psychology of older adults

Equal Opportunity Employer

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