Medical Collections Specialist

Survival Flight Inc.; Chandler (AZ); On-site; USD 42,000 - 62,000; Full time

Job summary

Survival Flight is seeking a Medical Collections Specialist to work within Patient Financial Services. You will manage collections for assigned patient accounts, perform data entry, insurance follow-up and ensure timely reimbursement from payers.

The role emphasizes accuracy, deadline-driven work, and professional communication. Responsibilities include following up on unpaid claims, negotiating payment plans, verifying insurance eligibility for ambulance services, and generating reports for

Qualifications

• High School Diploma; some college preferred.
• Two years of experience in medical billing, collections, or accounts receivable, preferably in ambulance medical services.
• Working knowledge of medical billing processes, including Medicare Part B Ambulance Fee Schedule and insurance policies.
• Familiarity with medical coding (ICD-10, CPT) and revenue cycle preferred.
• Excellent computer skills with proficiency in Microsoft Word, Excel, and billing software (e.g., Zoll Billing, Waystar).
• Self-starter with the ability to work under general supervision and prioritize multiple tasks in a fast-paced environment.
• Strong communication and negotiation skills to handle sensitive financial discussions.

Responsibilities

• Data entry for processing collections from correct pay source.
• Follow up on unpaid or denied claims with insurers and patients.
• Coordinate with billing team for accurate claim submission and Medicare/Medicaid compliance.
• Negotiate payment plans with patients.
• Verify patient insurance coverage and eligibility.
• Maintain detailed records in billing software.
• Process return mail and perform skip tracing as needed.
• Prepare reports on collections performance and outstanding accounts.

Skills

Strong communication

Negotiation skills

Self-starter

Attention to detail

Multi-tasking

Education

High School Diploma

Some college preferred

Tools

Zoll Billing

Waystar

Microsoft Word

Excel

Job description

Job description

The Medical Collections Specialist will work primarily with the Patient Financial Services department and be responsible for the collections for assigned patient accounts. This role involves data entry, insurance follow-up, patient account management, and ensuring timely reimbursement from various payers. The Collections Specialist will verify payment sources, resolve outstanding accounts, and maintain accurate records in a deadline-driven and detail-oriented environment.

Job Responsibilities:

• Responsible for the entry and completion of data fields necessary to process collections from the correct pay source.
• Follow up on unpaid or denied claims with insurance providers and patients.
• Coordinate with billing team to ensure accurate claim submission and compliance with Medicare, Medicaid, and private insurance regulations.
• Negotiate payment plans with patients, maintaining professionalism and empathy.
• Verify patient insurance coverage and eligibility for ambulance services.
• Maintain detailed records of collections activities and update account statuses in billing software.
• Process return mail and perform skip tracing as needed.
• Prepare reports on collections performance and outstanding accounts for management.

Qualifications:

• High School Diploma; some college preferred.
• Two years of experience in medical billing, collections, or accounts receivable, preferably in ambulance medical services.
• Working knowledge of medical billing processes, including Medicare Part B Ambulance Fee Schedule and insurance policies.
• Familiarity with medical coding (ICD-10, CPT) and revenue cycle preferred.
• Excellent computer skills with proficiency in Microsoft Word, Excel, and billing software (e.g., Zoll Billing, Waystar).
• Self-starter with the ability to work under general supervision and prioritize multiple tasks in a fast-paced environment.
• Strong communication and negotiation skills to handle sensitive financial discussions.

REPORTS TO

Collections Supervisor

CLASSIFICATION

Full-time / Non-Exempt / Non-Safety role

* THIS IS NOT A REMOTE POSITION

Benefits:

• Dental Insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• 401(k)

Schedule:

• 8-hour shift
• Monday to Friday

By choosing Survival Flight, you can trust that you are selecting an air medical provider that holds itself to the highest safety and quality standards for our crews and our patients. Our accreditations from both the Commission on Accreditation of Medical Transport Systems (CAMTS) and the National Accreditation Alliance of Medical Transport Applications (NAAMTA Global) testify to our commitment to providing the best possible care to our patients. Join our team and be a part of an organization that prioritizes excellence in every aspect of our operations.

Survival Flight is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Survival Flight is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Survival Flight are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental, sexual orientation, past or present military service, genetic information, or any other status protected by the laws or regulations in the states in which we operate. Survival Flight will not tolerate discrimination or harassment of any kind.