Medical Center Operations Leader

Sanitas Medical Centers; Phoenix (AZ); On-site; USD 90,000 - 140,000; Full time

Job summary

Sanitas Medical Centers in Phoenix is seeking a Medical Center Manager to oversee daily operations and drive performance across clinical and administrative teams. You will lead operations to ensure timely, high-quality care and maintain a patient-centered environment.

The role emphasizes patient experience, staff development, regulatory compliance, financial stewardship, and alignment with organizational goals to deliver exceptional care and sustained value for the center.

Responsibilities

• Ensures patients receive an excellent care experience by achieving Service level goals, maintaining a visible presence in the waiting area, and informing patients of any situations.
• Oversees appointment availability per provider and per center, ensuring goals are met.
• Coordinates action plans with providers and medical leadership to address scheduling challenges and optimize provider utilization.
• Leads daily huddles with clinical and operational teams to plan the day, identify patient needs, and ensure effective care coordination.
• Monitors and optimizes the patient visit experience, including cycle time from check-in to check-out, with services.
• Ensures resources capacity is utilized effectively and coordinates with leadership on performance improvement, scheduling, and staffing.
• Assure telephone encounter buckets are addressed daily within 24 hours to support timely patient communication and care continuity.
• Generates and analyzes operational reports to monitor performance, patient satisfaction, and staff engagement.
• Supports implementation of new products and services at the medical center, driving growth initiatives and profitability.
• Ensures adequate staffing aligned with budget, approves overtime only as necessary, and manages uniform compliance and distribution.
• Ensures a safe and healthy environment for patients, staff, and visitors by enforcing company safety policies, training employees, and promoting safe work practices.
• Ensures center financial performance through patient retention and new member assignment by promoting high-quality care, service excellence, and follow-up throughout the patient journey.
• Drives operational excellence by monitoring and improving key performance indicators across the medical center.
• Ensures alignment with organizational and contractual goals by monitoring and closing care gaps for patients.
• Ensures patients within the assigned population are seen according to their risk stratification level, prioritizing high- and very-high-risk members/patients.
• Builds and maintains strong partnerships with peers, providers, and payer representatives to ensure the assigned population receives the best possible care.
• Perform other duties as assigned by the supervisor.

Job description

Sanitas Medical Centers in Phoenix is seeking a Medical Center Manager to oversee daily operations and drive performance across clinical and administrative teams. You will lead operations to ensure timely, high-quality care and maintain a patient-centered environment.

The role emphasizes patient experience, staff development, regulatory compliance, financial stewardship, and alignment with organizational goals to deliver exceptional care and sustained value for the center.