Medical Care Coordinator

Corewell Health Corporate; Altoona (WI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits

PayActiv on-demand pay

Discounts directory

Identity theft protection

Retirement options

Job summary

Corewell Health in Altoona, WI is seeking a healthcare professional to coordinate and respond to member questions about medical conditions, benefits, and coverage. You will guide members through care options, act as the first point of contact into Care Management, and collaborate across the health plan and care network to navigate complex systems.

In this role you will assess needs, determine if complex care management is required, and assist with routine benefits, gaps in care, and prior

Qualifications

• Associate's Degree
• Associate's Degree with a health care focus or LPN
• 3 years of relevant experience
• Working in an organization of size and complexity comparable to Corewell Health or managed care organization
• 5 years of relevant experience
• Related work in a clinical office or health insurance setting

Responsibilities

• Navigate members through our complex systems by working across the health plan and care network to ensure members receive and understand their care options.
• Is the member's first point of contact into Care Management.
• Assesses and identifies the needs and evaluates to determine if the member needs complex care management.
• If the needs are not complex, assists the member to meet their health care needs.
• Guide members through Priority Health networks, internal and external medical resources, policies, procedures, etc.
• Acts proactively on member’s behalf with routine benefits, gaps in care and prior authorization processes.
• Works directly with members with rising risk or identified with rising risk under supervision of a licensed Care Manager to provide delegated tasks for disease specific education for both adult and pediatric population, and reinforcement of the treatment plan.
• Identifies barriers and social determinants of health and assists to address or eliminate these barriers.
• Manages a caseload of approximately 150-300 members with stable but complex conditions or rising risk related to chronic conditions.

Education

Associate's Degree

Associate's Degree with a health care focus or LPN

Job description

Job Summary

A healthcare professional with a customer centric focus to coordinate, outreach to and respond to members regarding issues and questions related to medical conditions, benefits and coverage criteria.

Navigate members through our complex systems by working across the health plan and care network to ensure members receive and understand their care options.

Guide members through Priority Health networks, internal and external medical resources, policies, procedures, etc.

Act proactively on member's behalf with routine benefits, gaps in care and prior authorization processes.

Works directly with members with rising risk or identified with rising risk under supervision of a licensed Care Manager to provide delegated tasks for disease specific education for both adult and pediatric population, and reinforcement of the treatment plan.

Essential Functions

Navigate members through our complex systems by working across the health plan and care network to ensure members receive and understand their care options.

Is the member's first point of contact into Care Management.

Assesses and identifies the needs and evaluates to determine if the member needs complex care management.

If the needs are not complex, assists the member to meet their health care needs.

Guide members through Priority Health networks, internal and external medical resources, policies, procedures, etc.

Acts proactively on member’s behalf with routine benefits, gaps in care and prior authorization processes.

Works directly with members with rising risk or identified with rising risk under supervision of a licensed Care Manager to provide delegated tasks for disease specific education for both adult and pediatric population, and reinforcement of the treatment plan.

Identifies barriers and social determinants of health and assists to address or eliminate these barriers.

Manages a caseload of approximately 150-300 members with stable but complex conditions or rising risk related to chronic conditions.

Qualifications Required

Associate's Degree

Associate's Degree with a health care focus or LPN

Skills/knowledge/abilities typically gained through less than 2 years of related work experience in a clinical office or health insurance setting.

3 years of relevant experience

Working in an organization of size and complexity comparable to Corewell Health or managed care organization

Preferred

5 years of relevant experience

Related work in a clinical office or health insurance setting

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities.

We are committed to cultivating and investing in YOU.

Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope.

Join a nationally recognized health system with an ambitious vision of continued advancement and excellence

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

Primary Location SITE - 2427 Hillcrest Parkway - Altoona

Department Name Group Health Cooperative of Eau Claire - PH Managed Benefits Employment Type Full time Shift Day (United States of America) Weekly Scheduled Hours 40 Hours of Work 8:00 a.m. to 5 p.m. Days Worked Monday to Friday Weekend Frequency N/A

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community.

We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category.

We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization.

As a health system, we advocate for equity as we care for our patients, our communities, and each other.

From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do.

We invite those that share in our commitment to join our team.

People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency.

Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people—including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities—and Priority Health, a provider-sponsored health plan serving more than 1.2 million members.

Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.