Consumer Insights Intern

Spectrum Health; Grand Rapids (MI); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

On-demand pay (Payactiv)

Discounts directory

Comprehensive benefits package

Retirement options: 401(k) with match

Job summary

Corewell Health in Grand Rapids is seeking a part-time team member to support market research efforts and survey data analysis. The role involves coordinating surveys, analyzing responses and verbatim comments, and collaborating with teammates to improve processes.

The position is 20 hours per week with flexible scheduling through the 2027 academic year, offering an opportunity to gain hands-on experience in data-driven health insights while maintaining student commitments.

Qualifications

• Required enrolled in a university pursuing an Associate's or Bachelor's degree in area of accountability.
• May also be a recent graduate from an Associate's or Bachelor's degree program.
• Ability to communicate well and work well in a team setting.

Responsibilities

• Maintains accountability for completing support tasks as directed.
• Maintains clear and appropriate documentation of actions taken.
• Analyzes department processes and other Corewell Health systems encountered and makes recommendations improvements, as appropriate.
• Participates in quality monitoring activities and process improvement activities.
• Communicates, collaborates, and acts as a team player with others to ensure continuity and coordination of services.
• Analyzes member survey data and verbatims Initiates phone calls pertaining to survey data.

Skills

Communication

Teamwork

Excel

PowerPoint

Education

Associate's or Bachelor's degree

Tools

Excel

PowerPoint

Job description

Job Summary

Position is 20 hours a week with flexible scheduling as the position will extend into the academic school year 2027. Works in a collaborative team environment with direction and support from teammates. Responsible for helping the team coordinate market research and analyze survey data. This includes helping to send surveys to members, as well as analyzing data and verbatim comments.

Essential Functions

• Maintains accountability for completing support tasks as directed.
• Maintains clear and appropriate documentation of actions taken.
• Analyzes department processes and other Corewell Health systems encountered and makes recommendations improvements, as appropriate.
• Participates in quality monitoring activities and process improvement activities.
• Communicates, collaborates, and acts as a team player with others to ensure continuity and coordination of services.
• Analyzes member survey data and verbatims Initiates phone calls pertaining to survey data

Qualifications

Required Enrolled in a university pursuing an Associate's or Bachelor's degree in area of accountability. May also be a recent graduate from an Associate's or Bachelor's degree program. Ability to communicate well and work well in a team setting.

Preferred Strong computer skills, including Excel, Power Point experience

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• Learn more here.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings

Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Priority Health - 1241 E BeltlineAve NE - Grand Rapids

Department

Customer Experience and Insights - PH Managed Benefits

Employment Type

Part time

Shift

Day (United States of America)

Weekly Scheduled Hours

20 Hours of Work 8 a.m. to 5 p.m.

Variable Days Worked

Monday to Friday

Variable Weekend Frequency

N/A

Eligibility and Inclusion

We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief. Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team. People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency.

Overview of Corewell Health

Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people—including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities—and Priority Health, a provider-sponsored health plan serving more than 1.2 million members. Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.