Medical Call Service Sales Representative

HESS SPINE AND ORTHOPEDICS LLC; Rochelle Park (NJ); On-site; USD 40,000 - 80,000; Full time

Benefits offered by this job

401(k)

Company parties

Competitive salary

Free food & snacks

Health insurance

Paid time off

Job summary

An established industry player in healthcare is seeking a driven Call Service Sales Representative to join their team in Rochelle Park, NJ. This role is pivotal in managing patient lead calls, ensuring a seamless transition from inquiry to consultation. The ideal candidate will possess strong communication and persuasion skills, with a passion for helping patients navigate their healthcare journey. With a competitive salary and generous commission structure, this position offers growth opportunities within a fast-growing medical practice. If you're ready to make a real difference in patients' lives, this is the opportunity for you.

Qualifications

• Minimum 1 year of experience in medical sales.
• Minimum 1 year of experience in medical customer service.

Responsibilities

• Handle inbound calls from potential patients and respond to inquiries.
• Proactively make outbound calls to warm leads.
• Maintain detailed records of all interactions in our CRM system.

Skills

Communication Skills

Persuasion Skills

Customer Service

Empathy

Tools

CRM System

Job description

Benefits:

401(k)

Company parties

Competitive salary

Free food & snacks

Health insurance

Paid time off

Job Title: Call Service Sales Representative Location: On-Site – Rochelle Park, NJ Practice: Hess Spine and Orthopedics

About Us: Hess Spine and Orthopedics is a leading medical practice specializing in advanced spine and extremity surgery. Our expert team is committed to providing top-tier care and life-changing outcomes for our patients. We are expanding our team and looking for a driven, personable, and persuasive Call Service Sales Representative to join our Rochelle Park, NJ headquarters.

Position Summary: We are seeking a highly motivated individual to manage incoming and outgoing patient lead calls. The ideal candidate will be skilled at building rapport over the phone, understanding patient needs, and successfully scheduling consultations with our medical team. You will play a vital role in helping prospective patients take the next step toward expert care and recovery.

Key Responsibilities:

Handle inbound calls from potential patients and respond to inquiries about our services.

Proactively make outbound calls to warm leads who have expressed interest in treatment.

Effectively communicate the benefits of seeing our doctors and schedule appointments.

Maintain detailed records of all interactions and follow-ups in our CRM system.

Collaborate with the marketing and clinical teams to ensure a smooth transition from lead to patient.

Requirements:

Minimum 1 year of experience in medical sales.

Minimum 1 year of experience in medical customer service.

Strong communication and persuasion skills.

Ability to manage a high volume of calls professionally and efficiently.

Empathy and understanding when interacting with patients in pain or distress.

Comfortable working full-time on-site in our Rochelle Park, NJ office.

Compensation & Benefits:

Base salary plus a very generous and competitive commission structure.

Health insurance.

1 week Paid Time Off (PTO) annually.

Growth opportunities within a fast-growing and innovative medical practice.

Join Us: If you are passionate about healthcare, skilled in sales and service, and want to make a real difference in patients’ lives, we would love to hear from you.

Apply today and become part of the Hess Spine and Orthopedics team.