Medical Call Center Scheduler - 4-Day Week Hybrid

Arthritis and Rheumatism Associates, PC; Rockville (MD); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

FSA

HSA

Life Insurance

401K Contributions

Disability Insurance

Paid Time Off

Every Friday off

Tuition Assistance

Free Parking

Paid Maternity and Paternity Leave

STD/LTD/ADD Insurance

Job summary

Arthritis and Rheumatism Associates, PC in Rockville, MD seeks a Call Center Strategic Scheduler for a 4-day Monday–Thursday schedule. This full-time on-site role handles physician scheduling, waitlists, referrals, and message coordination across multiple offices. Excellent organizational and patient-focused communication are essential.

Hybrid work may be possible after 6 months; compensation is $25/hr and includes comprehensive benefits, PTO, and parking at all locations.

Qualifications

• High school diploma with equivalent work experience.
• Minimum of 2 years medical insurance experience.
• Minimum of 2 years of related healthcare office experience.
• Proficient Computer Skills including Electronic Health Records.

Responsibilities

• Manage physicians’ daily schedule ensuring open slots and next-day openings are filled.
• Manage physicians’ waitlist to move patients to sooner appointments.
• Adjust schedules to accommodate patients and reschedule as needed.
• Manage electronic and paper referral process.
• Monitor and remove unused holds by end of business day.
• Daily rotation of voicemails and attend to daily tasks from departments.
• Login daily to the Call Center Queue and coordinate messages to providers.
• Reschedule patients when providers close their schedules.
• Other duties as assigned.

Skills

Call Center experience

Customer Service Skills

Written and Verbal communication

Telephone etiquette

Analytical skills

Organizational skills

Problem-solving skills

Education

High school diploma

Tools

Excel

Job description

Arthritis and Rheumatism Associates, PC in Rockville, MD seeks a Call Center Strategic Scheduler for a 4-day Monday–Thursday schedule. This full-time on-site role handles physician scheduling, waitlists, referrals, and message coordination across multiple offices. Excellent organizational and patient-focused communication are essential.

Hybrid work may be possible after 6 months; compensation is $25/hr and includes comprehensive benefits, PTO, and parking at all locations.