Call Center Strategic Scheduler

Arthritis and Rheumatism Associates, PC; Rockville (MD); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

FSA

HSA

Life Insurance

401K Contributions

Disability Insurance

Paid Time Off

Every Friday off

Tuition Assistance

Free Parking

Paid Maternity and Paternity Leave

STD/LTD/ADD Insurance

Job summary

Arthritis and Rheumatism Associates, PC in Rockville, MD seeks a Call Center Strategic Scheduler for a 4-day Monday–Thursday schedule. This full-time on-site role handles physician scheduling, waitlists, referrals, and message coordination across multiple offices. Excellent organizational and patient-focused communication are essential.

Hybrid work may be possible after 6 months; compensation is $25/hr and includes comprehensive benefits, PTO, and parking at all locations.

Qualifications

• High school diploma with equivalent work experience.
• Minimum of 2 years medical insurance experience.
• Minimum of 2 years of related healthcare office experience.
• Proficient Computer Skills including Electronic Health Records.

Responsibilities

• Manage physicians’ daily schedule ensuring open slots and next-day openings are filled.
• Manage physicians’ waitlist to move patients to sooner appointments.
• Adjust schedules to accommodate patients and reschedule as needed.
• Manage electronic and paper referral process.
• Monitor and remove unused holds by end of business day.
• Daily rotation of voicemails and attend to daily tasks from departments.
• Login daily to the Call Center Queue and coordinate messages to providers.
• Reschedule patients when providers close their schedules.
• Other duties as assigned.

Skills

Call Center experience

Customer Service Skills

Written and Verbal communication

Telephone etiquette

Analytical skills

Organizational skills

Problem-solving skills

Education

High school diploma

Tools

Excel

Job description

Description

Job Type

Full-time

Description

JOB TITLE: Call Center Strategic Scheduler

LOCATION: Rockville, MD

HOURS: 4 DAY WORK WEEK - Monday - Thursday (Full-Time)

PAY: $25/hr

FREE PARKING AT ALL 7 OFFICE LOCATIONS!

Benefits

• Health/Dental/Vision Insurance
• FSA
• HSA
• Life Insurance
• 401K Contributions
• Disability Insurance
• Paid Time Off
• Every Friday off
• Tuition Assistance
• Free Parking
• Paid Maternity and Paternity Leave
• STD/LTD/ADD Insurance (short-term disability, long-term disability and accidental death and dismemberment insurance)

Job Title: CALL CENTER STRATEGIC SCHEDULER

Reports To: Call Center Manager

Supervision Exercised: No supervisor responsibilities

Summary

Make and receives incoming and outgoing calls for Shady Grove 5, Chevy Chase, DC, Shady Grove, Frederick, Fairfax, OAC, and MSK. Monitors and maintain Physicians’ daily schedules. Monitors same-day, next day openings on schedules. Works closely with office managers to assist with rescheduling of patients when providers close their schedules.

Key Duties & Responsibilities

• Manage physicians’ daily schedule making sure that open slots, same day cancellations and next day openings are filled.
• Manage the physicians’ waitlist to get patients moved to sooner appointments when there are openings.
• Adjust schedules to accommodate patients (i.e. shift other patients up or down).
• Manage Electronic and paper referral process.
• Monitor and removes unused holds if not filled within by end of business day
• Work through physician waitlist.
• Monitor schedules when NP slots have not been filled within 72 hours.
• Manage electronic and paper referral process
• Daily rotation of voicemails
• Work daily tasks that come in from different departments as well as physicians
• Assigned to login to the Call Center Queue daily
• Works closely with the Admin MAs to coordinate the messages to the provider
• Reschedule patients when provider closes their schedule at the last minute or patients are still on the schedule when the provider’s schedule has been closed.
• Other Duties as Assigned: The assignment of duties to employees is not limited to the content of this job description. Other tasks and assignments may be related to the work usually assigned to the employee, but in some circumstances may be completely unrelated.

Qualifications

• High school diploma with equivalent work experience
• Call Center experience
• Customer Service Skills
• Minimum of 2 years medical insurance experience,
• Minimum of 2 years of related healthcare office experience.
• Proficient Computer Skills including Electronic Health Records
• Excel Software
• Telephone etiquette
• Written and Verbal communication skills
• Analytical skills: Proficient in evaluating medical necessities and substantiating requests based on clinical criteria.
• Organizational skills: Ability to manage multiple requests simultaneously while adhering to strict deadlines.
• Problem-solving skills: Skilled at navigating complex issues to secure necessary authorizations

Working Conditions / Other

• This is an office position with potential to be hybrid after 6 months of successful work performance.
• Work Hours are Monday through Thursday first Shift starts at 7:30 and it is 36-hour work week
• Work one Friday a quarter for quarterly team meeting
• Work may be stressful at times. Call volume may be heavy at times.
• Requires prolonged sitting. Requires eye-hand coordination and manual dexterity to operate a computer keyboard, telephone, copier, fax machine Vision must be correctable to 20/20, and hearing must be in the normal range for telephone work. Must be able to perform multiple tasks at one time as well as handle interruptions

Disclaimer

• The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

Salary Description

$23/hr.