Patient Call Center Specialist - 4-Day Week, Hybrid Eligible

ARAPC; Rockville (MD); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

FSA

HSA

Life Insurance

401K Contributions

Disability Insurance

Paid Time Off

Every Friday off

Tuition Assistance

Free Parking

Paid Maternity and Paternity Leave

STD/LTD/ADD Insurance (short-term, etc

Job summary

ARAPC in Rockville, MD seeks a Call Center Specialist to handle high-volume calls and schedule patient appointments. The role requires patience, empathy, and strong written and verbal communication in a fast-paced healthcare setting.

This full-time position is primarily in-office with potential hybrid work after six months of proven performance. Benefits include healthcare-related perks and paid time off.

Qualifications

• Bachelor's degree or equivalent experience in a relevant field.
• Minimum 3 years of call center experience in a fast-paced environment.
• Healthcare or physicians' office exposure is preferred.

Responsibilities

• Answer calls and schedule appointments for all locations.
• Schedule appointments for new and existing patients.
• Verify patient status (new or existing) in the system.
• Create a chart for new patients and enter demographics accurately.
• Verify information to schedule appointments and coordinate locations.

Skills

Call center experience

Customer service

Communication

Education

Bachelor's

High School Diploma with 3 years of Call Center experience

Job description

ARAPC in Rockville, MD seeks a Call Center Specialist to handle high-volume calls and schedule patient appointments. The role requires patience, empathy, and strong written and verbal communication in a fast-paced healthcare setting.

This full-time position is primarily in-office with potential hybrid work after six months of proven performance. Benefits include healthcare-related perks and paid time off.