Medical Call Center – Ophthalmology - Orlando

Florida Pediatric Associates, LLC; Orlando (FL); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental

Vision

Short/Long-term disability

Supplemental insurance

Paid time off

Paid holidays

401k

Job summary

Eye Physicians of Central Florida, a Division of Florida Pediatric Associates, seeks a Medical Call Center Representative to be the first contact for patients, handling inbound/outbound calls, scheduling appointments, and routing requests. You will document patient needs and ensure accurate communication among patients, providers, and staff.

The role requires a high school diploma or GED with at least two years at a medical front desk, strong scheduling and insurance verification skills, and

Qualifications

• High school diploma or GED required. Prior front desk/medical admin experience preferred.
• Experience with appointment scheduling and medical front-office operations required.
• Strong communication, data entry, and patient registration competencies.

Responsibilities

• Answer calls, provide information, and route to the appropriate department.
• Schedule patient appointments and coordinate with referring physicians.
• Verify insurance eligibility and obtain authorizations prior to visits.
• Manage patient check-out, schedule follow-ups and tests, and remind patients of upcoming visits.
• Process payments including co-pays, deductibles, and other balances.
• Coordinate surgery scheduling with hospitals and centers, including pre/post-operative steps.
• Maintain patient records in the EMR system and ensure accurate demographics and contact details.
• Collaborate with clinical staff to adjust scheduling as needed and communicate changes promptly.

Skills

Patient scheduling software

Patient registration & scheduling

Insurance verification & billing

Data entry & database management

Customer service (healthcare)

Education

High School Diploma or GED

Tools

EMR system

Scheduling software

Job description

Join our team at Eye Physicians of Central Florida, a Division of Florida Pediatric Associates and play a key role in delivering compassionate, high-quality care to our patients. In this position, you will support healthcare providers, contribute to a positive patient experience, and be part of a collaborative, patient-focused team dedicated to making every visit meaningful.

Position Summary:

The Medical Call Center Representative serves as the first point of contact for patients and families, providing exceptional customer service while handling a high volume of inbound and outbound calls. This position is responsible for scheduling appointments, routing calls, documenting patient requests, and ensuring accurate communication between patients, providers, and clinical staff.

Education and Training

• High School Diploma or GED

Experience

• Two years of experience working at the front desk of a medical front office, medical administrative support or similar role.
• Experience with appointment scheduling.

Skills

• Working knowledge of:
• Patient scheduling software.
• Patient registration & scheduling.
• Insurance verification and basic billing procedures.
• Data entry and database management.
• Office equipment, including scanners, fax machines, and copiers.
• Understanding of:
• Customer service best practice in a healthcare setting

Principal Duties And Responsibilities

• Answer telephone calls, provide information, screen and route telephone calls to the appropriate person or department.
• Schedule patient appointments.
• Coordinate communication with referring physicians and health-care facilities.
• Verify patient insurance eligibility and benefits and obtain required authorizations prior to patient visits.
  • Perform the patient check-out process that includes:
  • Scheduling follow-up appointments and diagnostic tests ordered during the visit.
  • Remind the patient of the importance to keep follow‑up appointments and to complete ordered diagnostic tests.
• Collect payments, including co‑payments, deductibles, co‑insurance, and any outstanding balance amounts for any additional services that were rendered.
• Surgery Scheduling
  • Schedule surgical procedures, pre‑operative appointments, and post‑operative follow‑ups.
  • Coordinate operating room availability with hospitals and surgery centers.
  • Communicate surgery dates, preparation instructions, and arrival times to patients.
  • Obtain and verify insurance authorizations and referrals prior to surgery.
  • Ensure all required documentation, consents, laboratory results, and medical clearances are completed before the procedure date.
  • Maintain accurate patient records and update scheduling information in the electronic medical record (EMR) system.
  • Confirm patient demographics, insurance coverage, and contact information.
  • Collaborate with physicians, clinical staff, anesthesia teams, and hospital personnel regarding scheduling needs or changes.
  • Reschedule procedures as necessary and notify all involved parties promptly.
  • Answer patient questions regarding surgical preparation, insurance requirements, and appointment details.
  • Perform administrative and general office functions, including but not limited to copying, filing, faxing, and data entry.

Benefits Package:

• 90% Employer Paid Employee Medical
• Dental
• Vision
• 100% Employer Paid STD & LTD
• Supplemental Insurance Options
• 15 Days PTO – First Year
• 7 Paid Holidays
• 401k Plan and Amazing Work Environment

Equal Employment Opportunity Statement

Florida Pediatric Associates is an equal opportunity employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristics protected by applicable federal, state, or local law. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the American with Disabilities Act (ADA) and applicable state law.