Medical Billing Representative - Collections

Vancouver Clinic; Vancouver, Northern (WA, KY); Hybrid; USD 31,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

AD&D

Long term disability

401k with employer match

Employee assistance program

Job summary

Vancouver Clinic is seeking a Patient Account Representative to join the Collections team within the Patient Financial Services department in Vancouver, WA. The role supports patient billing inquiries, payment plans, and financial assistance evaluations.

Schedule is Tue-Sat 9:00 am–5:30 pm with potential remote work after training and meeting metrics. Compensation ranges hourly with a hiring rate based on experience; benefits are offered under the Total Rewards program.

Qualifications

• High school diploma or equivalent.
• Minimum of one year experience in health care accounting within a medical office required.
• Customer service experience required, preferably in a healthcare setting.

Responsibilities

• Answer calls and respond to patient inquiries and/or problems regarding bills in an accurate, prompt, and courteous manner.
• Identify delinquent accounts and contact patients to negotiate a payment plan.
• Respond to collection agency correspondences and agency assignment paperwork.
• Thoroughly and timely work accounts in work queues as defined by policies and procedures.
• Process bankruptcy and probate accounts.
• Evaluate patient eligibility for financial assistance adjustment.
• Receive patient requests for information and adjustments.
• Initiates resolution as identified in department policies and procedures.
• Provide quality customer service and resolution to callers' concerns.
• Responsible for identifying potential errors that require necessary coding reviews, corrections or adjustments.

Skills

Customer service

Communication

Education

High school diploma

Job description

Position Overview

Vancouver Clinic is seeking a Patient Account Rep to join our Collections team within the Patient Financial Services department!

Location

Vancouver Innovation Center (18110 SE 34th St - Vancouver, WA 98683)

Schedule

Tuesday - Saturday, 9:00 am to 5:30 pm. (Opportunity to work remotely after successful completion of training and certain metric requirements (approximately 3 months).

Compensation

Hourly compensation minimum is $22.25/hr. Hiring rate dependent on qualifications and professional experience.

Pay Range

Pay Range: $21.81 - $30.53

Responsibilities

• Answer calls and respond to patient inquiries and/or problems regarding bills in an accurate, prompt, and courteous manner.
• Identify delinquent accounts and contact patients to negotiate a payment plan.
• Respond to collection agency correspondences and agency assignment paperwork.
• Thoroughly and timely work accounts in work queues as defined by policies and procedures.
• Process bankruptcy and probate accounts.
• Evaluate patient eligibility for financial assistance adjustment.
• Receive patient requests for information and adjustments.
• Initiates resolution as identified in department policies and procedures.
• Provide quality customer service and resolution to callers' concerns.
• Responsible for identifying potential errors that require necessary coding reviews, corrections or adjustments.

Requirements

• High school diploma or equivalent.
• Minimum of one year experience in health care accounting within a medical office required.
• Customer service experience required, preferably in a healthcare setting.

Benefits

We offer a competitive Total Rewards Program. Eligibility for benefits is dependent on factors such as position type and FTE. Benefit-eligible employees qualify for benefits beginning on the first of the month following one month of employment. Vancouver Clinic offers medical, dental, vision, life insurance, AD&D, long term disability, health savings account, flexible spending account, employee assistance program, and multiple supplemental benefits (voluntary life, critical illness, accident, hospital indemnity, identity theft protection, legal services, etc.). We also offer a 401k retirement plan, along with an employer matching contribution up to 4%. Compensation packages and time off programs vary and are dependent on factors such as department, position type, primary work state and FTE.

Eligibility and Diversity

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Vancouver Clinic is proud to be an Equal Opportunity Employer. Vancouver Clinic does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, gender identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Vancouver Clinic is an alcohol and drug-free workplace. Offers are contingent on successful completion of background screen and immunization requirements.

Vancouver Clinic CARES! Compassion. Advocacy. Respect. Excellence. Safety.

Our mission is to provide a culture of compassion and respect for our patients and for one another, while delivering excellent high-quality care.

Our employees are vital to our growth and progress, and with that objective we embrace diversity and endeavor to create conditions that provide everyone with an equal opportunity to succeed in a safe environment.