Medical Billing Customer Service Representative (Fully Remote)

Five Star Solutions; United States; A distancia; USD 19.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Remote work

Descripción de la vacante

Five Star Solutions is seeking a remote call center professional to support patients with billing questions, insurance payments, and account balances. The role is full-time, 40 hours per week, with a 9:00am–6:00pm EST schedule and paid training to get you up to speed.

You will handle inbound calls, process payments, document actions, and escalate billing disputes as needed. A minimum of one year in customer service and strong communication are required.

Formación

• At least one year of call center or customer service/office experience.
• Strong verbal and written communication skills and basic computer proficiency.
• A calm, professional approach and a patient-focused attitude.

Responsabilidades

• Answer inbound calls and provide accurate information about patient accounts and charges.
• Process credit card payments and document all call details and actions taken.
• Escalate complex billing disputes to the appropriate department.

Conocimientos

Call center experience

Communication skills

Computer proficiency

Descripción del empleo

• This remote position supports patients with billing questions, insurance payments, and account balances.
• You'll work Monday-Friday from 9:00am to 6:00pm (EST) and receive paid training.

What You'll Do:

• Answer inbound calls and provide accurate information about patient accounts and charges.
• Process credit card payments and document all call details and actions taken.
• Escalate complex billing disputes to the appropriate department.

What We're Looking For:

• At least one year of call center or customer service/office experience.
• Strong verbal and written communication skills and basic computer proficiency.
• A calm, professional approach and a patient-focused attitude.

Compensation & Hours:

• Hourly pay of $14 per hour, with a $1/hr shift differential for nights and weekends.
• Full-time status at 40 hours per week with training typically lasting one week.

Five Star Solutions

Five Star Solutions provides customer service and medical billing support, helping patients navigate their billing questions with care. The company values diversity and is committed to a professional, diverse workforce, offering equal opportunity employment.