Medical Billing Customer Service Representative

J. Morrissey; Farmington (CT); On-site; USD 29,000 - 32,000; Full time

Job summary

J. Morrissey & Company in Farmington, CT is seeking a Medical Billing Administrator/Coordinator for a fast-paced specialty practice. This temporary-to-hire role focuses on resolving patient billing questions and ensuring accurate account information.

The ideal candidate has medical billing experience, strong EOB knowledge, and excellent communication skills to support patients through payment options and insurance processes. HIPAA compliance and meticulous record-keeping are essential.

Qualifications

• Previous medical billing experience is required.
• Strong understanding of EOBs, insurance payments, and patient financial responsibility.
• Comfortable working in a fast-paced environment with heavy inbound phone volume.
• Excellent communication, customer service, and problem-solving skills.
• Strong attention to detail and organizational abilities.
• Proficiency with medical billing systems and electronic medical records is a plus.

Responsibilities

• Answer a high volume of inbound calls from patients regarding medical billing inquiries.
• Assist patients with questions related to past due balances, billing statements, and payment options.
• Review and explain Explanation of Benefits (EOBs) to help patients understand insurance processing and financial responsibility.
• Research patient accounts and resolve billing discrepancies.
• Communicate professionally and compassionately with patients while providing accurate information.
• Document all patient interactions thoroughly and maintain account records.
• Collaborate with internal billing and insurance teams to resolve outstanding issues.
• Maintain confidentiality and comply with HIPAA regulations.

Skills

Medical billing

Customer service

Communication

Problem solving

Attention to detail

HIPAA awareness

Job description

Medical Billing Call Center Rep Location: Farmington, CT Company: J. Morrissey Position Type: Temporary-to-Hire Schedule: Monday–Friday | 8:00 AM – 4:30/5:00 PM Pay Rate: $21.00–$23.00/hour

Are you an experienced medical billing professional who thrives in a fast-paced, patient-focused environment? J. Morrissey is partnering with a busy specialty medical practice in Farmington, CT to identify a Medical Billing Administrator/Coordinator. This is an excellent opportunity for someone who enjoys problem-solving, delivering exceptional customer service, and helping patients navigate their medical billing questions.

Responsibilities

• Answer a high volume of inbound calls from patients regarding medical billing inquiries.
• Assist patients with questions related to past due balances, billing statements, and payment options.
• Review and explain Explanation of Benefits (EOBs) to help patients understand insurance processing and financial responsibility.
• Research patient accounts and resolve billing discrepancies.
• Communicate professionally and compassionately with patients while providing accurate information.
• Document all patient interactions thoroughly and maintain account records.
• Collaborate with internal billing and insurance teams to resolve outstanding issues.
• Maintain confidentiality and comply with HIPAA regulations.

Qualifications

• Previous medical billing experience is required.
• Strong understanding of Explanation of Benefits (EOBs), insurance payments, and patient financial responsibility.
• Comfortable working in a fast-paced environment with heavy inbound phone volume.
• Excellent communication, customer service, and problem-solving skills.
• Strong attention to detail and organizational abilities.
• Proficiency with medical billing systems and electronic medical records is a plus.

Why Join J. Morrissey?

• Competitive pay of $21–$23/hour
• Monday–Friday schedule with evenings and weekends off
• Opportunity to join a well-established specialty medical practice
• Temp-to-hire opportunity with long-term career potentialSupportive team environment with opportunities to grow