Patient Account Analyst

J. Morrissey; Farmington (CT); On-site; USD 34,000 - 37,000; Full time

Job summary

J. Morrissey & Company in Farmington, CT seeks an experienced Patient Account Analyst for a large healthcare organization.

This temporary leave coverage role lasts about 2–3 months and favors a seasoned medical billing professional with strong investigative skills and extensive Epic experience. The analyst will review queues of delinquent patient accounts, investigate balances, and determine steps to secure payment and resolve unpaid accounts, including payment plans and coordination with

Qualifications

• Minimum of 3 years of experience in investigative collections, preferably within a healthcare environment.
• Strong experience with physician and hospital claims billing.
• Must be fully trained and proficient in Epic.
• Demonstrated experience researching delinquent accounts and resolving complex billing and payment issues.
• Experience with telephone collections, financial investigations, and payment plan arrangements.
• Ability to work independently, manage account queues, and meet collection and productivity goals.

Responsibilities

• Review and analyze queues of delinquent patient accounts to identify outstanding balances and determine appropriate collection strategies.
• Conduct financial investigations to assess debtors’ ability to pay and identify potential avenues for account resolution.
• Investigate unpaid physician and hospital claims to determine the cause of nonpayment and appropriate next steps.
• Perform telephone collections and communicate professionally with patients regarding outstanding balances.
• Establish payment plans and negotiate payment arrangements when appropriate.
• Refer delinquent accounts to outside collection agencies in accordance with organizational procedures.
• Serve as a liaison between Patient Services and the Attorney General’s Office regarding account-related inquiries and investigations.
• Research account histories, billing records, and payment activity to resolve discrepancies and outstanding debts.
• Document all collection efforts, investigative findings, and account resolutions accurately in Epic.
• Collaborate with internal departments to facilitate account resolution and improve collection outcomes.

Skills

Investigative collections

Epic experience

Telephone collections

Medical billing & collections

Independent worker

Tools

Epic

Job description

Patient Account Analyst J. Morrissey | Farmington, CT

Position Type: Temporary Leave Coverage (2–3 Months)

Schedule: Monday–Friday Business Hours

Pay Rate: $25–$27 per hour

Position Overview

J. Morrissey is seeking an experienced Patient Account Analyst for a large healthcare organization in Farmington, CT. This temporary position will provide leave coverage for approximately 2–3 months and is ideal for a seasoned medical billing and collections professional with strong investigative skills and extensive Epic experience. The Patient Account Analyst will review queues of delinquent patient accounts, investigate outstanding balances, and determine the appropriate steps to secure payment and resolve unpaid accounts.

Key Responsibilities

• Review and analyze queues of delinquent patient accounts to identify outstanding balances and determine appropriate collection strategies.
• Conduct financial investigations to assess debtors’ ability to pay and identify potential avenues for account resolution.
• Investigate unpaid physician and hospital claims to determine the cause of nonpayment and appropriate next steps.
• Perform telephone collections and communicate professionally with patients regarding outstanding balances.
• Establish payment plans and negotiate payment arrangements when appropriate.
• Refer delinquent accounts to outside collection agencies in accordance with organizational procedures.
• Serve as a liaison between Patient Services and the Attorney General’s Office regarding account-related inquiries and investigations.
• Research account histories, billing records, and payment activity to resolve discrepancies and outstanding debts.
• Document all collection efforts, investigative findings, and account resolutions accurately in Epic.
• Collaborate with internal departments to facilitate account resolution and improve collection outcomes.

Qualifications

• Minimum of 3 years of experience in investigative collections, preferably within a healthcare environment.
• Strong experience with both physician and hospital claims billing.
• Must be fully trained and proficient in Epic.
• Demonstrated experience researching delinquent accounts and resolving complex billing and payment issues.
• Experience with telephone collections, financial investigations, and payment plan arrangements.
• Ability to work independently, manage account queues, and meet collection and productivity goals.

Why Join J. Morrissey?

This is an excellent opportunity for an experienced healthcare billing and collections professional to contribute to a large healthcare organization in a focused, temporary assignment. Join J. Morrissey and put your healthcare billing, Epic, and investigative collections expertise to work. INDH