Cash Operations Supervisor

UCLA Health; Los Angeles (CA); Hybrid; USD 73,000 - 150,000; Full time

Job summary

UCLA Health is seeking a Cash Operations Supervisor to manage daily cash posting, reconciliation, and AR activities for the Faculty Practice Group. You will lead a team through payment posting, remittance processing, and problem resolution to ensure accurate, timely cash flow.

The role requires strong supervisory and communication skills, plus experience with Medicare/Medicaid billing and revenue cycle operations. Hybrid onsite/remote work with a competitive salary.

Qualifications

• Bachelor's degree or equivalent in a related field and/or education/experience combination.
• 5+ years in patient billing, payment posting, accounts receivable, or healthcare revenue cycle functions.
• 3+ years supervising operational, revenue cycle, billing, or collections staff.
• Solid knowledge of medical billing, reimbursement methodologies, and revenue cycle operations.
• Familiarity with payer requirements (Medicare, Medi-Cal, managed care, PPO/HMO, and commercial).
• Proficiency with Excel, Word, Outlook and reporting tools.

Responsibilities

• Oversee daily cash operations and payment posting activities for the practice group.
• Lead a team, including training, coaching and performance evaluation.
• Monitor remittances, EFTs, EOBs, and unapplied/ unidentified payments.
• Address escalated payment and reconciliation issues.
• Analyze data to identify trends and drive process improvements.
• Coordinate with payers and internal partners to resolve issues.
• Support system implementations, testing, audits, and revenue cycle initiatives.
• Foster a collaborative, accountable work environment.

Skills

Communication skills

Leadership

Analytical skills

Regulatory knowledge

Multi-tasking

Education

Bachelor's degree or equivalent

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Onsite or Remote

Flexible Hybrid

Work Schedule

Monday - Friday, 7:00am - 3:30pm PST

Posted Date

08/06/2026

Salary Range: $73000 - 149600 Annually

Employment Type

Duration

Indefinite

Job #

30821

Primary Duties and Responsibilities

The Cash Operations Supervisor oversees daily cash operations and payment posting activities supporting UCLA Health’s Faculty Practice Group professional billing operations. In this role, you will lead a team responsible for payment posting, reconciliation, credit balance resolution, and related accounts receivable activities.

You will ensure payments and remittances are processed accurately and timely, resolve complex payment and reconciliation issues, and monitor productivity and quality standards. You will also analyze operational trends, identify workflow improvements, and collaborate with payers, IT, and revenue cycle partners to support financial integrity and organizational goals.

Key responsibilities include:

• Supervise, train, coach, and evaluate a team of staff members.
• Oversee payment posting, remittance processing, cash reconciliation, and credit balance activities.
• Monitor electronic funds transfers, Electronic Remittance Advice, Explanation of Benefits, unapplied cash, and unidentified payments.
• Resolve escalated payment concerns and complex reconciliation discrepancies.
• Review staff productivity and quality metrics to ensure departmental standards are met.
• Analyze operational data and recommend improvements to accuracy, efficiency, and financial outcomes.
• Coordinate with insurance carriers and internal partners to resolve payment-related issues.
• Support system implementations, testing, audits, and revenue cycle improvement initiatives.
• Foster a collaborative, accountable, and customer-focused work environment.

Salary Range: $73,000 - $149,600/Annually

Job Qualifications

All items listed below are required:

• Bachelor's degree in Business Administration, Healthcare Administration, Finance, Accounting, or a related field; and/or equivalent combination of education and experience.
• 5 or more years of progressively responsible experience in patient billing, payment posting, accounts receivable, cash operations, or healthcare revenue cycle functions.
• 3 or more years of experience supervising operational, revenue cycle, billing, or collections staff.
• Demonstrates solid knowledge of medical billing, reimbursement methodologies, collections practices, and revenue cycle operations.
• Demonstrates knowledge of payer requirements, including Medicare, Medi-Cal, managed care, PPO, HMO, and commercial insurance programs.
• Exhibits ability to analyze financial and operational data, identify trends, and recommend process improvements.
• Demonstrates proficiency using electronic health record, billing, claims, and payment posting.
• Utilizes strong written and verbal communication skills with patients, payers, physicians, and operational partners.
• Exhibits ability to supervise, coach, and develop staff while fostering employee engagement and accountability.
• Applies sound judgment when resolving complex payment, reconciliation, and operational issues.
• Demonstrates strong organizational skills and ability to manage multiple priorities in a high-volume environment.
• Maintains knowledge of regulatory, compliance, privacy, and confidentiality requirements applicable to healthcare financial operations.
• Demonstrates proficiency with Microsoft Excel, Word, Outlook, and reporting tools.

Preferred

• HFMA Certified Revenue Cycle Representative (CRCR)
• AAHAM Certified Revenue Cycle Specialist (CRS), AAHAM Certified Revenue Cycle Professional (CRCP)
• Possesses experience with Epic, CareConnect, or comparable healthcare billing systems.

As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer. Current/former UC employees are subject to a personnel file review.