Medical Billing & Collections Generalist

Rotech Healthcare Inc.; Lafayette (IN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Health insurance

401(k) plan

Bonus opportunities

Job summary

Rotech Healthcare Inc. is hiring a Billing Collection Generalist to support the Billing Center. The role focuses on completing special projects, coordinating with the Billing Center manager, and ensuring efficient processing. Pay starts at $15 per hour.

Typical schedule is Mon-Fri, 7am–5pm with potential to work from home after successful training and management approval.

Qualifications

• High school diploma or GED required.
• Strong English communication in writing and speaking.
• Experience in customer service preferred.
• Experience in a team-oriented environment preferred.

Responsibilities

• Resolve and rebill as needed, ensuring accuracy.
• Communicate with payers, patients, and locations.
• Document work in the billing system and notes.
• Maintain communication with locations and payers.
• Process adjustments and changes in systems.
• Address payer trends and unresolved payments with supervisor.
• Respond to emails within 48 hours.
• Review claims in IMBS/eIntake to determine payment status.

Skills

English communication

Customer service

Teamwork

Time management

Multitasking

Attention to detail

Problem solving

Independent work

Education

High school diploma or GED

1-3 years related experience

Tools

Outlook

Word

Excel

Email systems

Internet navigation

Job description

OVERVIEW

Join a Leader in Home Healthcare

At Rotech Healthcare Inc., we're more than a medical equipment provider—we're a trusted partner in patient care. As a national leader inventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.

With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.

Explore more about our mission and services at Rotech.com.

JOB INFORMATION

Summary

We are seeking a dedicated Billing Collection Generalist for our Billing Center. In this position you are responsible for the completion of special projects as assigned by the Billing Center manager (BCM) or supervisor (BCS), working directly with them to ensure all projects are handled effectively and efficiently.

Pay starting at $15

• Mon-Fri scheduled shift / flex hours between 7am - 5pm
• Work From Home after successful completion of IN OFFICE TRAINING and are meeting expectations with management approval

Essential Job Duties and Responsibilities

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)

• All manual re-billing audits are reviewed for accuracy and turned into supervisor for approval before posting, insures release of claim
• Contacts payer, patient or location as appropriate
• Documents all work done in iWorkQ via notes and patient notes in eIntake
• Ensures good communication with locations and payers
• Processes all adjustments within iWorkQ
• Processes doctor and insurance changes in eIntake
• Reports to BCC Supervisor any payer trends preventing payment
• Resolves emails from BCC Supervisor/BCM within 48 hours
• Reviews patient information in IMBS and eIntake to determine why the claim is unpaid
• Reviews patient information in IMBS to determine if an adjustment is valid
• Special Projects as assigned by the BCD with specific instructions as to how to complete and when to complete by
• Works with BCC Supervisor and Team Lead on resolution of payer and patient issues
• Performs other duties as assigned

QUALIFICATIONS

Employment is contingent on

• Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.
• Drug screen (when applicable for the position)
• Compliance with healthcare facility credentialing process (when applicable for the position)
• Valid driver's license in state of residence with a clean driving record (when applicable for the position)

Required Education and/or Experience

• High school diploma or GED equivalent, required

Preferred Education and/or Experience

• One to three years of related prior work experience in a team-oriented environment
• Experience in medical field and administrative record management, preferred
• Strong customer service background

Skills and Competencies

• Effectively communicate in English; both oral and written
• Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
• Maintain confidentiality, discretion and caution when handling sensitive information
• Multi-task along with attention to detail
• Self-motivation, organized, time-management and deductive problem solving skills
• Work independently and as part of a team

Machines, Equipment and Technical Abilities

• Email transmission and communication
• Internet navigation and research
• Microsoft applications; Outlook, Word and Excel
• Office equipment; fax machine, copier, printer, phone and computer and/or tablet

Physical Demands

• Lifting may be required at times
• Requires sitting, walking, standing, talking and listening
• Requires close vision to small print on computer and/or tablet and paperwork

ROTECH INFORMATION

Benefits

• Generous paid time off and paid holidays
• Overtime pay for non-exempt positions (as applicable)
• Commission for Account Executives
• Bonus and incentive opportunities
• Fixed and variable car reimbursement for Area Managers and Account Executives
• Car, mileage, and telephone reimbursement (as applicable)
• Employee discount and recognition programs
• Employee Assistance Program (EAP)
• 401(k), HSA, and FSA/Dependent Care FSA
• Medical, prescription, dental, and vision coverage
• Life insurance, disability, accidental death, identity protection, and legal services
• Meru Health mental health and Mercer SmartConnect Medicare programs
• Livongo Diabetes and High Blood Pressure programs
• Healthcare Bluebook and RX Savings Solutions programs
• Hepatitis B (HEPB) and TB vaccinations

Florida applicants - Background screening is required through the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.