Medical Assistant Trainer (Dermatology)

Anne Arundel Dermatology; Wilmington (NC); On-site; USD 42,000 - 65,000; Full time

Job summary

Anne Arundel Dermatology is hiring a Medical Assistant - Trainer to support outpatient dermatology clinics in Wilmington, Clinton, Whiteville, Shallotte and Burgaw, NC. You will become EMA Trainer within 12 weeks and train staff across the organization.

The role requires 75–100% travel to multiple locations, ensuring high customer service, adherence to policies, HIPAA compliance and a safe workplace while promoting professional growth.

Qualifications

• Experience delivering training to staff members.
• Strong customer service orientation for internal and external customers.
• Knowledge of HIPAA standards and patient confidentiality.
• Safety training under OSHA guidelines.
• Willingness to travel across multiple NC locations.

Responsibilities

• Become certified as an EMA Trainer within the initial 12-week period and provide training to staff members.
• Ensure a consistently high level of customer service for both internal and external customers.
• Oversee workflow and enforce adherence to policies and procedures, suggesting and implementing necessary changes to maintain an efficient clinic and foster a positive work environment.
• Plan, schedule, assign, and monitor the work activities and training sessions of assigned personnel.
• Promote a positive, fair, and open environment within the organization.
• Follow up on problems, complaints, and inquiries to ensure satisfactory resolution, promptly reporting such matters to the Regional Director.
• Keep the Regional Director informed of personnel and staffing issues, as well as any other relevant information impacting operations and the effective implementation of policies and procedures.
• Maintain comprehensive knowledge of regulations, standards, policies, and practices pertaining to the specific area of work, staying updated on the latest processes.
• Demonstrate knowledge of and adhere to HIPAA standards to safeguard patient confidentiality.
• Comply with OSHA Standard Precautions to ensure a safe working environment.
• Complete assigned special projects as directed by the supervisor or Regional Director.
• Other duties assigned as deemed necessary by management.

Skills

Staff training

Customer service

HIPAA compliance

OSHA safety

Travel readiness

Communication

Education

High School diploma

EMA Trainer certification

Job description

Overview

At Anne Arundel Dermatology we give exceptional care - to our patients and to eachother.

Patient First | Caring | Accountability | Trust | One Team | Growth

We're hiring a Medical Assistant - Trainer to join our outpatient dermatology clinics in Wilmington, Clinton, Whiteville, Shallotte and Burgaw, NC. The Medical Assistant Trainerwill become certified as an EMA Trainer within the initial 12-week period and will be responsible for delivering training sessions to staff members across the organization..

Schedule: 7:30am until 5:00pm Monday through Friday. The MA Trainer will need to travel 75-100% of the time to all locations including: Wilmington, Clinton, Whiteville, Shallotte and Burgaw to support medical assistants.

Founded 50+ years ago with a mission to provide the highest quality and full spectrum of medical, surgical, and esthetic skin care services to each and every one of its patients, Anne Arundel Dermatology has assembled the finest group of dermatologists in the Mid-Atlantic and Southern states. With 250+ clinicians and 110+ locations in 7 states, we’re thriving, growing, and looking to add talented individuals to our team!

Why join Anne Arundel Dermatology?

We are committed to continual training and education for our physicians and staff. We are on top of the latest developments in dermatology including ongoing research, emerging treatments, new medications and prevention methods. You can find more than just a job with Anne Arundel Dermatology. We believe in providing our new associates with intensive hands on training and long-term career growth opportunities from within.

Responsibilities

• Become certified as an EMA Trainer within the initial 12-week period and provide training to staff members.
• Ensure a consistently high level of customer service for both internal and external customers.
• Oversee workflow and enforce adherence to policies and procedures, suggesting and implementing necessary changes to maintain an efficient clinic and foster a positive work environment.
• Plan, schedule, assign, and monitor the work activities and training sessions of assigned personnel.
• Promote a positive, fair, and open environment within the organization.
• Follow up on problems, complaints, and inquiries to ensure satisfactory resolution, promptly reporting such matters to the Regional Director.
• Keep the Regional Director informed of personnel and staffing issues, as well as any other relevant information impacting operations and the effective implementation of policies and procedures.
• Maintain comprehensive knowledge of regulations, standards, policies, and practices pertaining to the specific area of work, staying updated on the latest processes.
• Demonstrate knowledge of and adhere to HIPAA standards to safeguard patient confidentiality.
• Comply with OSHA Standard Precautions to ensure a safe working environment.
• Complete assigned special projects as directed by the supervisor or Regional Director.
• Other duties assigned as deemed necessary by management.

Licensure/Certifications/Education

Education and Experience:

• High School diploma or equivalent.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Prolonged periods of standing
• Must be able to lift 15 pounds at times.
• Ability to travel 75-100% of the time depending on acquisition schedule or training needs.