Medical Assistant Trainer

Dermatology Partners; Birdsboro (Berks County); On-site; USD 60,000 - 90,000; Full time

Job summary

Dermatology Partners is seeking a Clinical Trainer to lead in-person training across regional offices in the United States. The role focuses on coaching Medical Assistants, guiding intake and transcription processes, and ensuring high standards of patient care aligned with company values.

The trainer will develop 4-week clinical goals, monitor performance, and support staff through ongoing education and changes driven by management. Strong dermatology experience is essential.

Qualifications

• 3+ years of clinic-based Dermatology experience.
• 1+ year EMA scribing experience.
• Experience coordinating or leading a team (clinical manager, lead MA) preferred.
• Experience with training or teaching.
• Understanding and ability to teach HIPAA/OSHA compliance issues.
• Understanding of MIPS quality payment program.

Responsibilities

• Full-time Monday through Friday, in-person role.
• Provide transport to offices in region and be present for clinic hours.
• Develop and implement plans to address knowledge deficiencies in offices within the region.
• Oversee new hire training using standardized 4-week goals.
• Ensure clinical staff are given tools for success and monitored for performance.
• Conduct new hire training and orientation classes.
• Oversee corrective actions for quality and administrative metrics.
• Support and implement clinical changes and initiatives from management.
• Plan training approaches for underperforming areas and coordinate with Regional Manager.

Skills

Dermatology care experience

Scribing (EMA)

Team leadership

Training or teaching

HIPAA/OSHA compliance

MIPS knowledge

Tools

EMA by Modernizing Medicine

Job description

Clinical Trainer Job Description

A Clinical Trainer at Dermatology Partners will have a passion for the field of Dermatology as well as enhancing the growth of each Medical Assistant they are educating. Their enthusiasm is instrumental in fostering a supportive approach in alignment with company core values. They are responsible for guiding and evaluating an individual on their intake, transcribing, office set up, core competencies and supporting each provider with proper patient care and education.

Responsibilities

• Full-time Monday through Friday position (40 hours/week), in-person role
• Must have reliable method of transportation to all offices contained within region
• Must have availability to be present for all clinic hours for offices in region
• Complement Regional Manager by developing and implementing plans to address knowledge or other deficiencies in offices corresponding to territory
• Oversee clinical new hire training in individual offices using standardized 4-week clinical goals and objectives
• Ensure all clinical staff within region are given tools for success, monitor and identify staff who do not develop or perform up to expectations.
• Conduct new hire Training and Orientation Classes for further education in classroom style setting
• Responsible for overseeing corrective actions when necessary for:
• Scribing Content and Quality, MIPS Quality Scores, Autoclave and Spore Testing, Pathology Logs and Backlog, Appts with No Follow Up Report, Admin Duties – Tasks, Prior Authorizations, Faxes, etc
• Support and implement clinical changes and initiatives developed by management
• MIPS action for low scoring offices, changes to specimen logging workflow, etc
• Work as a resource for both new and established clinical staff in region
• Work directly with paired Regional Manager to develop schedule and action plan to address training needs for offices in territory
• Plan training approaches and strategies for areas of performance below standards of Dermatology Partners
• Other duties as deemed necessary

Desired Skills And Attributes

• Experience in clinic-based Dermatology care – recommended 3 years minimum
• Experience scribing in EMA by Modernizing Medicine – recommended 1 year minimum
• Experience coordinating and/or leading a team (clinical manager, lead MA) preferred
• Experience with training or teaching a plus
• Understanding and ability to teach/oversee common compliance related issues
• Instrument Cleaning and Packaging, Autoclaves and Spore Testing, Expired Supplies and Ordering, Unlabeled Syringes, HIPAA/OSHA concerns
• Understanding of MIPS quality payment program