Medical Assistant Team Lead - Primary Care

Indiana University Health; Indianapolis (IN); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k) with employer match

Tuition reimbursement

Student loan forgiveness eligibility

Employee Assistance Program (EAP)

Healthy Results Wellness Program with

Job summary

Indiana University Health in Indianapolis is seeking a Medical Assistant who can support clinicians and patients with compassion and accuracy. You will room patients, assist with visits, and help manage messages, paperwork, and prior authorizations to keep the clinic running smoothly.

The role requires a High School diploma and CMA certification, with experience in primary care or pediatrics preferred. You will work a Monday–Friday schedule in a fast-paced outpatient setting, contributing to

Qualifications

• High School Diploma or equivalent required (CTE acceptable).
• Requires 2-4 years of relevant experience.
• Requires 2 years of experience as a CMA (preferred).
• Must hold CMA/CCMA/NCMA/CMAC/RMA certification.
• AHA BLS for healthcare workers Certification required.
• Knowledge of ICD-10, CPT coding preferred.

Responsibilities

• Room patients and support providers during clinic visits.
• Manage patient messages, paperwork, and prior authorizations.
• Assist with both clinical and administrative duties.
• Room patients and complete intake.
• Assist providers with patient care.
• Manage patient messages.
• Scan and maintain medical records.
• Prepare exam rooms and support clinic workflow.

Skills

Dependable

Positive attitude

Strong communication

Willingness to learn

Education

High School Diploma or equivalent

CMA/CCMA/RMA/NCMA/CMAC certification

Job description

Overview

We are searching for individuals who are compassionate, serve with a purpose, are dedicated to supporting their team, and who seek excellence every day.

Location

2625 E 62nd St, Suite 2010, Indianapolis, IN 46220

Schedule

Monday - Friday: 8:00 AM - 5:00 PM

What We’re Looking For

• Dependable and reliable team players
• Positive attitude and strong communication skills
• Willingness to learn and support teammates
• Primary Care and Pediatrics experience

Typical Responsibilities

• Room patients and support providers during clinic visits
• Manage patient messages, paperwork, and prior authorizations
• Assist with both clinical and administrative duties
• Rooming patients and completing intake
• Assisting providers with patient care
• Managing patient messages
• Scanning and maintaining medical records
• Preparing exam rooms and supporting clinic workflow

Benefits

• 401(k) with employer match
• Tuition reimbursement
• Student loan forgiveness eligibility
• Employee Assistance Program (EAP)
• Healthy Results Wellness Program with bi‑weekly incentives

Provides functional guidance to support staff and performs the duties of a Medical Assistant in accordance with organization standards. Provides coordination of administrative services to ensure smooth operation. May coordinate scheduling, training, and inventory duties. May be responsible for inpatient and outpatient consult activities within assigned location.

• High School Diploma or equivalent is required or completion of a High School sponsored CTE program and currently enrolled in High School. High School Diploma must be completed within 13 months from start date.
• Requires 2-4 years of relevant experience.
• Requires 2 years of experience as a Certified Medical Assistant.
• 2 years of experience as a Medical Assistant II or Medical Assistant III at IU Health is preferred.
• New hires and promotions after October 12, 2026, require graduation from a Medical Assistant program.
• Requires a current certification in medical assisting from the America Association of Medical Assistants (CMA), American Medical Technologists (RMA), National Health Career Association (CCMA), National Center for competency Testing (NCMA), and/or American Medical Certification Association (CMAC).
• AHA Basic Life Support for healthcare workers certification is required. Other advanced life support certifications may be required per unit/department specialty according to patient care policies.
• Requires ongoing completion of the System Medical Assistant III Promotion Guide.
• Requires knowledge of OSHA, CLIA, and ADA.
• Requires knowledge of Business Unit Quality Programs and Standard Work Programs and concepts within 6 months of hire.
• Requires knowledge of standard laboratory and medical procedures.
• Requires knowledge of insurance plans and third‑party payers.
• Requires the ability to master standard clinical competencies per current Clinical policy, Point of Care and Skills Competency checklists.
• Requires basic math and accurate data collection and entry skills.
• Must be able to meet the technical and physical standards.
• Knowledge of ICD-10 and CPT coding is preferred.

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.